Implementation Manager

Sentrex Health Solutions • Markham, ON

4d • CA$80,000 - CA$95,000 • Hybrid

About The Position

Sentrex Health Solutions is a proudly Canadian, fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We offer innovative solutions focused on ensuring patients have access to and support for their treatments to maximize outcomes. This is achieved through strategic distribution models and patient support programs backed by integrated technology, a dedicated in-house creative agency, and experienced, cross-functional teams. Our core capabilities include Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, Strategic Creative Services, and HCP & Clinic Services.

The Opportunity:
The Implementation Manager will be responsible for supporting the building and onboarding of new programs and leading continuous improvement initiatives for all therapeutic areas within the Commercial Division. This role manages day-to-day implementation planning, requirements, design and build activities, onboarding coordination, operational readiness, and project delivery. The Implementation Manager applies project management discipline and process engineering thinking to ensure workflows, SOPs, training needs, and project activities are organized, documented, measured, and delivered in alignment with project timelines and operational standards. The role requires a solid understanding of PSP operations and the ability to work effectively with healthcare professionals, internal teams, and vendors. The successful candidate will bring strong project management, process mapping, communication, analytical, client-facing, and problem-solving skills, with the ability to manage competing priorities in a fast-paced environment. The Implementation Manager coordinates multiple concurrent implementation projects and supports continuous improvement across systems, workflows, reporting, and process performance. They are also responsible for reviewing, analyzing, mapping, and evaluating business requirements and processes for existing and future business and technology solutions. Strong project coordination, process engineering, communication, analytical skills, and sound judgment are required for success. We are looking for an accountable, adaptable, and collaborative individual who is comfortable managing multiple priorities, working across teams, and supporting successful implementation outcomes in a growing organization.

Requirements

• Bachelor’s Degree or comparable work experience
• Minimum 5 years experience in healthcare operations, project management, process engineering, PSP launch implementation, or a related field.
• Experience supporting or managing healthcare, operations, pharmaceutical, or multi-site implementation projects.
• Strong knowledge of workflows, IT systems, and operational compliance.
• Strong project management, process engineering, communication, stakeholder-management, and collaboration
• Advanced knowledge of Excel and project reporting tools.
• Strong analytical, judgment, critical thinking, and problem-solving skills, with demonstrated ability to deliver on implementation, project management, process improvement, or process engineering initiatives.
• Excellent listening and facilitation skills
• Proven customer facing and facilitation experience
• Impeccable written and spoken communication skills

Nice To Haves

• PMP, Lean Six Sigma, process improvement, or equivalent certification is an asset.
• Your commitment to providing a high level of service to your internal and external clients.
• You are highly adaptable with a track record of success during times of growth and organizational change.
• You have a proven track record of developing trust and influence at multiple levels.
• You demonstrate an impactful and candid communication style.
• You have exceptional organizational skills with the ability to build effective working relationships with colleagues, management, and stakeholders.

Responsibilities

• Manage assigned implementation activities using project management tools and practices, including planning, launch coordination, risk tracking, and stabilization support for new infusion and specialty clinic sites.
• Maintain implementation roadmaps, timelines, workplans, RAID logs, and key milestones across construction, IT, HR, QA, PSP, pharmacy readiness, and operational launch activities.
• Coordinate cross-functional contributors to support timely delivery, dependency management, issue resolution, launch alignment, and project governance routines.
• Coordinate required software integrations in partnership with internal stakeholders and vendors.
• Collaborate with internal stakeholders to validate compliance with security, data, and audit requirements.
• Work with vendors and internal stakeholders to support automation, reporting, and data governance improvements.
• Serve as a liaison with internal and external partners, including sponsors, PSPs, physicians, landlords, and vendors.
• Provide clear project updates, including status, risks, dependencies, action items, timelines, process impacts, and decisions required, to leadership and relevant stakeholders.
• Manage day-to-day issues and escalate risks or decisions when leadership input is required.
• Collaborate and communicate with internal stakeholders to support organizational initiatives as required.
• Collaborate with Implementation Managers and cross-functional coordinators to support successful clinic implementations.
• Support accountability, knowledge sharing, and consistent implementation practices within the Clinic Implementation team.
• Document and maintain workflows, SOPs, process maps, implementation playbooks, and standard work artifacts to support consistent execution.
• Monitor performance during ramp-up and stabilization of launches, using process metrics to identify risks, bottlenecks, handoff issues, and process gaps.
• Participate in lessons-learned sessions and continuous improvement initiatives.
• Identify implementation risks, process gaps, and improvement opportunities, and recommend practical process engineering solutions for consideration by leadership.
• Support business reviews by analyzing current-state and future-state processes, identifying operational impacts, and contributing to process redesign recommendations.
• Gather requirements from stakeholders and translate operational needs into clear process documentation, project plans, and implementation execution materials.

Benefits

• Competitive Salary and generous vacation entitlement
• Wellness Program (5 paid days off for your well-being!)
• Paid Sick Days
• Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance
• Employee & Family Assistance Program
• RRSP Matching Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree