Implementation Manager LHB
About The Position
At Luminare Health, our people are what set us apart. Their expertise, dedication, and passion for service excellence are the foundation of our success. We're committed to helping our employees grow through thoughtful development opportunities, meaningful work, and a culture that values collaboration and continuous improvement. When you join Luminare Health, you join a purpose-driven team focused on making healthcare simpler, better, and more affordable. Job Summary The Implementation Manager is responsible for leading the implementation phase for new clients and complex client renewals, and for overseeing the implementation of all client renewals or changes, new products, or other regulatory or vendor changes impacting clients. This includes planning and coordinating both client and cross-functional operational teams to support all aspects of setup and implementation. The Implementation Manager will mitigate client risks and internal risks through comprehensive understanding of all downstream impacts. The Implementation Manager will partner with Sales and Client Management teams to facilitate operational procedures and implementation processes. This position is client facing and may require occasional travel.
Requirements
- 3 – 5 years of experience in healthcare benefits and/or healthcare administration
- College Degree or equivalent combination of education and experience
- Ability to work effectively with clients, brokers, vendors and differing levels of co-workers including Client Managers and all levels of staff
- Project experience with proven ability to lead multiple, highly visible projects simultaneously and meet deadlines
- Experience facilitating internal and/or client meetings and presentations
- Strong leadership, organizational and interpersonal skills
- Self-directed individual who works well with minimal supervision
- Excellent verbal and written communication skills
- Ability to adapt in a dynamic work environment, learn quickly, solve problems, delegate assignments and make decisions with minimal supervision
- Demonstrated ability to coordinate people and teams cross functionally to resolve complex issues within designated time frames.
- Flexible; open to continued process improvement
- Advanced experience with Microsoft Office suite including Excel and PowerPoint
- Willingness to work a flexible schedule to accommodate business and occasional travel requirements.
Nice To Haves
- Bachelor’s degree
- Self-Funded Insurance/Benefits and/or TPA experience
- 3 – 5 years client implementation experience in health insurance or TPA organization
- Microsoft Project experience
- Previous presentation experience
- Remote employees must live within the continental United States, excluding Alaska, California, Hawaii or New York.
Responsibilities
- Leading the implementation phase for new clients and complex client renewals.
- Overseeing the implementation of all client renewals or changes, new products, or other regulatory or vendor changes impacting clients.
- Planning and coordinating both client and cross-functional operational teams to support all aspects of setup and implementation.
- Mitigating client risks and internal risks through comprehensive understanding of all downstream impacts.
- Partnering with Sales and Client Management teams to facilitate operational procedures and implementation processes.
Benefits
- health and wellness benefits
- 401(k) savings plan
- pension plan
- paid time off
- paid parental leave
- disability insurance
- supplemental life insurance
- employee assistance program
- paid holidays
- tuition reimbursement
- other incentives
- annual incentive bonus plan
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
