Client Manager - LHB
Luminare Health
•$67,600 - $127,000•Remote
About The Position
At Luminare Health, our people are what set us apart. Their expertise, dedication, and passion for service excellence are the foundation of our success. We're committed to helping our employees grow through thoughtful development opportunities, meaningful work, and a culture that values collaboration and continuous improvement. When you join Luminare Health, you join a purpose-driven team focused on making healthcare simpler, better, and more affordable.
Requirements
- Bachelor’s Degree and 5 years of health insurance industry experience OR High School diploma and 9 years previous Client Management experience and/or experience in a similar TPA or health insurance environment with client-facing/client support responsibilities
- Understanding of self-funding and employee benefit plans
- Knowledge and understanding of benefit-related federal laws (i.e., ERISA, COBRA, HIPAA, ACA, etc.)
- Ability to travel is required (up to 25%)
- Results oriented and self-motivated
- Ability to interact with senior level executives
- Analytical skills, problem-solving skills, and time management skills are required
- Excellent presentation skills
- Excellent written and verbal communications skills are required, as are exceptional organizational skills
Nice To Haves
- State insurance license
- stop loss understanding a plus
Responsibilities
- Co-manage client relationships alongside the Sales Account Management team, from implementation through to everyday problem resolution and renewal activities.
- Collaborate directly with the Sales Account Management team to service mutual clients.
- Support and service between 8-15 client groups, each generating annual net revenue between $50,000 and $250,000+.
- Maintain senior management level contact with clients' Benefits, Human Resources, and financial staff.
- Ensure the effective delivery of Luminare Health products and operational processes to clients.
- Retain assigned book of business, providing strategic oversight and fostering interdepartmental relationships.
Benefits
- health and wellness benefits
- 401(k) savings plan
- pension plan
- paid time off
- paid parental leave
- disability insurance
- supplemental life insurance
- employee assistance program
- paid holidays
- tuition reimbursement
- other incentives
- annual incentive bonus plan
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
