implementation manager, Coffeehouse Excellence
About The Position
As an implementation manager on the Operations Implementation team, you will contribute to Starbucks success by supporting key initiatives with our Back to Starbucks plan. You will enable Coffeehouse Excellence to deliver exceptional customer experience across every channel, empowering partners with the tools, training and support they need to succeed. Through continuous innovation, we evolve the Green Apron Service Model to provide world class hospitality, drive efficiency and enable sustainable growth. This is an incredible opportunity for a partner to work directly with coffeehouse excellence, product and brand, global supply chain, Starbucks technology, and/or other cross-functional teams to drive the implementation of our Back to Starbucks initiatives.
Requirements
- Starbucks district manager experience (3 years) or 6 years of progressively responsible and equivalent experience including 3 years of retail operations multi-unit management and 3 years of implementation and/or project management in a retail or restaurant environment
- Ability to apply knowledge of multidisciplinary business principles and practices to achieve successful outcomes in cross-functional projects and activities
- Strong knowledge of retail coffeehouse operations, processes and procedures
- Ability to apply systems-thinking and an understanding of how cross-functional dependencies influence downstream results
- Ability to establish and maintain effective cross-functional working relationships
- Ability to operate and influence across all levels of the organization
- Ability to communicate clearly and concisely, both orally and in writing
- Proficiency in Microsoft Office applications (Word, Excel, PowerPoint)
- Strong analytical skills, attention to detail and decision making
- Ability to manage large or highly-complex projects
- Ability to assess the impact of change and develop processes to ensure effective implementation and user acceptance of new processes, products, procedures or methods
Nice To Haves
- Passionate about collaboration and co-creation
- Can leverage relationships to create genuine connection and influence with expertise
- Can build empathy for coffeehouse partners up, down and across cross-functional lines
- Able to thrive in ambiguity
Responsibilities
- Support key initiatives with our Back to Starbucks plan.
- Enable Coffeehouse Excellence to deliver exceptional customer experience across every channel.
- Empower partners with the tools, training and support they need to succeed.
- Evolve the Green Apron Service Model to provide world class hospitality, drive efficiency and enable sustainable growth.
- Drive the implementation of our Back to Starbucks initiatives.
Benefits
- Medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits.
- Short-term and long-term disability.
- Paid parental leave.
- Family expansion reimbursement.
- Paid vacation from date of hire.
- Sick time (accrued at 1 hour for every 25 hours worked).
- Eight paid holidays.
- Two personal days per year.
- 401(k) retirement plan with employer match.
- Discounted company stock program (S.I.P.).
- Starbucks equity program (Bean Stock).
- Incentivized emergency savings.
- Financial well-being tools.
- 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan.
- Student loan management resources.
- Access to other educational opportunities.
- Backup care.
- DACA reimbursement.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
