Implementation Manager - Stock Plan Services

Empower

1d • $96,100 - $135,700 • Hybrid

About The Position

The Implementation Manager for Stock Plan Services leads clients through the implementation and onboarding process for Empower’s stock plan services offering, ensuring a smooth transition from sales to ongoing support. The position is responsible for coordinating internal and external stakeholders, developing client onboarding plans, and managing communications to deliver a consistent, high-quality client experience.

Requirements

• Bachelor's degree or equivalent experience
• 5 - 8 years of experience leading client onboarding or implementation projects in a professional services or financial services environment
• Strong project management and organizational skills with ability to manage multiple concurrent implementations
• Excellent written and verbal communication skills, including client-facing presentations
• Demonstrated ability to lead cross-functional teams and delegate tasks effectively
• Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time, including CPT/OPT.

Nice To Haves

• Ability to develop and document policies, procedures, and workflows
• Proficiency with project management and collaboration tools
• Strong problem-solving and relationship management skills

Responsibilities

• Work with Head of Stock Plan Services to develop policies and procedures for product implementation and support
• Develop and maintain client implementation project timelines and workplans
• Provide oversight, task assignment, and prioritization to Implementation team members
• Build and deliver new client communications for the implementation and go-live processes
• Lead new client implementation meetings
• Oversee checklists and documentation for new client implementation processes
• Transition new clients from implementation to support
• Communicate new client onboarding to EASY Plan Setup team at Empower for new client onboarding and EASY-SPS SSO setup
• Lead coordination and communication with third-party brokers and third-party administrators for shared client implementation and go-lives
• Conduct implementation surveys

Benefits

• Medical, dental, vision and life insurance
• Retirement savings – 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup
• Tuition reimbursement up to $5,250/year
• Business-casual environment that includes the option to wear jeans
• Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year
• Paid volunteer time — 16 hours per calendar year
• Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA)
• Business Resource Groups (BRGs) – BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree