Implementation Manager II

OpenLoop Health

1d•Remote

About The Position

OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. About the Role OpenLoop is looking for an Implementation Manager II to join our team remotely. In this role, you will be responsible for implementing and managing clients in an OpenLoop service line care vertical. The ideal candidate will have experience integrating technology and coordinating support resources for clients, products, or programs.

Requirements

Bachelor’s degree in engineering or a similar field required.
3+ years of experience as an Implementation Manager II or in a similar role, with a focus on systems, product, or program configuration.
Proven track record leading end-to-end engineering or implementation projects, ideally in startup or healthcare environments.
Familiarity with Webhooks, understanding of API architecture, design, and best practices.
Demonstrated ability to implement and configure technologies required.
Strong leadership and organizational skills.
Excellent communication and interpersonal abilities.
Proficient in project management tools and software.
Must be a proactive, quick learner with problem solving skills.

Nice To Haves

Proficiency in programming languages highly preferred.

Responsibilities

Develop and define program scope, objectives, and success criteria. Create a detailed project plan outlining tasks, timelines, and resource requirements.
Lead and motivate cross-functional teams to achieve project goals. Foster a collaborative and communicative team environment.
Communicate program objectives, status, and outcomes to stakeholders. Manage relationships with internal and external stakeholders.
Identify potential risks and develop strategies for mitigation. Proactively address issues to minimize disruptions to project timelines.
Develop and manage program budgets, ensuring efficient resource allocation. Monitor and control project expenses to stay within budget constraints.
Establish and enforce project management methodologies and quality standards. Conduct regular reviews to ensure deliverables meet specified standards.
Prepare and present regular progress reports to senior management. Maintain comprehensive project documentation.
Manage changes to project scope, schedule, and costs. Ensure that change requests are thoroughly evaluated and documented.
Identify opportunities for process improvements and implement best practices. Conduct post-project evaluations to capture lessons learned.
Other duties as assigned