Implementation Manager II

Healthcare Management Administrators•Bellevue, WA

10h•$118,000 - $133,000•Hybrid

About The Position

HMA is the premier third-party health plan administrator across the PNW and beyond. We relentlessly deliver on our promise to provide medium to large-size employers with customized health plans. We offer various high-quality, affordable healthcare plan options supported with best-in-class customer service. We are proud to say that for three years, HMA has been chosen as a ‘Washington’s Best Workplaces’ by our Staff and PSBJ™. Our vision, ‘Proving What’s Possible in Healthcare™,’ and our values, People First!, Be Extraordinary, Work Courageously, Own It, and Win Together, shape our culture, influence our decisions, and drive our results. What we are looking for: We are always searching for unique people to add to our team. We only hire people that care deeply about others, thrive in evolving environments, gain satisfaction from being part of a team, are motivated by tackling complex challenges, are courageous enough to share ideas, action-oriented, resilient, and results-driven. What you can expect: You can expect an inclusive, flexible, and fun culture, comprehensive salary, pay transparency, benefits, and time off package with plenty of personal development and growth opportunities. If you are looking for meaningful work, a clear purpose, high standards, work/life balance, and the ability to contribute to something important, find out more about us at: https://www.accesshma.com/

Requirements

3-5+ years of relevant implementations and project management, client onboarding, or related roles.
3 years of project management experience with a track record of leading successful projects
Experienced using workplace tools like Smartsheet, RFPio, Microsoft Dynamics, Salesforce, MS Office Suite, etc.
Experience in healthcare, benefits administration, insurance, or professional services.
Proven ability to lead complex, cross‑functional initiatives with minimal supervision.
Strong problem‑solving skills and ability to navigate ambiguity.
Advanced client‑facing communication and stakeholder management skills.
Strong presentation skills.
Eager to be part of a fun, collaborative, fast-paced team

Nice To Haves

AA/BA in Business Administration, Healthcare Informatics, Communications, or related field preferred

Responsibilities

Independently lead end‑to‑end client implementations, including higher‑complexity or higher‑visibility accounts.
Own implementation timelines, deliverables, and outcomes, ensuring all activities are completed accurately and on time.
Facilitate client and broker discussions and decision‑making related to benefit design, services, and implementation approach.
Proactively manage risks, dependencies, and stakeholder expectations; communicate status and timelines at a strategic level.
Lead cross‑functional coordination to deliver a seamless, high‑quality implementation experience.
Troubleshoot complex client‑specific or technical issues and drive timely resolutions with internal teams.
Maintain strong working knowledge of products, operational capabilities, and implementation processes.
Identify opportunities to improve implementation tools, workflows, and operational efficiency.
Serve as a mentor and resource to Implementation Manager I team members, reinforcing best practices and quality standards.
Maintain implementation plans, trackers, and documentation (e.g., Smartsheet, status trackers, implementation folders).
Monitor implementation milestones and flag risks or delays to senior implementation team members.
Ensure deliverables are completed on time and documented appropriately.
Keep internal stakeholders informed of implementation status and changes.
Partner with Sales, Account Managers, and internal teams to align on client requirements and sold products/services.
Coordinate participation from internal subject matter experts during implementation calls as needed.
Ensure accurate handoff and information sharing across teams throughout the implementation process.
Maintain accurate and timely documentation in implementation tools.
Follow established implementation workflows, templates, and best practices.
Support process improvement efforts by providing feedback on tools, templates, and client experience.