Implementation Project Manager II

MedBridge•Bellevue, WA

6d•Remote

About The Position

Medbridge is hiring an Implementation Project Manager II to own client implementations across our Care solutions, including RTM, HEP, Pathways, and EMR integrations. This role is at the forefront of digital health innovation, playing a meaningful part in how leading healthcare organizations adopt Medbridge's unified OneCare patient care platform and build durable clinical workflows around it. We hire in the following states: AZ, CO, FL, ID, GA, IL, NH, KS, MA, MI, MN, NC, NY, OH, OR, PA, SC, TN, TX, UT, VA, WA, WI. The clients you'll work with are navigating real operational complexity: new billing workflows, clinician behavior change, and EMR transitions often happening at the same time. They need a partner who can hold the project, manage the stakeholders, and translate clinical and technical requirements into a plan that actually works. You'll be their primary point of contact from kickoff through go-live, and your work will directly shape the long-term value they get from the platform. This role sits at the intersection of project management, clinical operations, and cross-functional coordination. You'll partner with Product, Engineering, Account Management, and internal clinical SMEs, contributing your implementation experience to how the team continues to improve its processes over time and reports to Director of Implementation.

Requirements

3-5 years managing the full lifecycle of client-facing healthcare SaaS implementations, with the ability to quickly take ownership of client-facing work streams and ensure continuity and high-quality delivery
1-2 years of experience with EMR or EHR integrations, either in a vendor or consulting role supporting the implementation, or on the client side managing an EMR transition
Strong project management skills, including risk identification, scope management, and task coordination during complex, multi-stakeholder rollouts
Comfort operating independently with sound judgment on escalation and prioritization
Strong written and verbal communication across both clinical and administrative audiences
Experience training clinicians or clinical staff on software or workflow changes in a healthcare setting

Nice To Haves

Familiarity with RTM (remote therapeutic monitoring), telehealth, rehab, MSK, or PT/OT clinical workflows, or experience in a healthtech segment with meaningful clinical workflow complexity.
Familiarity with healthcare billing workflows, payer enrollment, or billing-adjacent software implementations
Experience using tools like Salesforce (or similar CRM), Jira, Pendo, Tableau and project management platforms

Responsibilities

Lead planning, scheduling, and execution of client implementations across RTM, HEP, Pathways, and EMR integrations, managing a concurrent portfolio of clients at varying project stages
Serve as the primary point of contact for client stakeholders, building trust, managing expectations, and ensuring continuity across the implementation lifecycle
Develop and track project plans; identify and surface risks early, with clear escalation judgment
Coordinate cross-functional work with Product, Engineering, and Customer Success, advocating for client needs and translating feedback back to clients
Conduct training sessions with clinicians and admins tailored to their workflows, clinical context, and product mix
Support change management planning to drive clinician buy-in and sustain long-term adoption
Maintain detailed documentation of client requirements, decisions, and project status in CRM and project management tools
Identify and document expansion and growth opportunities during implementation, building a clear picture for Account Management to carry forward after go-live
Act as a liaison to internal teams by surfacing client insights and contributing to process improvement