Implementation Manager, Enterprise

ShipMonk•Las Vegas, NV

3d•Remote

About The Position

ShipMonk is seeking a sharp, organized, and relationship-driven Implementation Manager, Enterprise to quarterback the onboarding experience for their most complex and high-value merchant accounts. This role involves ensuring internal teams (Tech Solutions, Launch Ops, etc.) are aligned, coordinated, and delivering flawlessly, without direct coding or system configuration. The ideal candidate is obsessed with planning, enjoys managing cross-functional teams, and can handle enterprise timelines effectively.

Requirements

4–6 years in project management, onboarding, or client implementations
Experience leading enterprise clients through complex rollouts
Strong Google Suite + project management tool experience (Smartsheet, Asana, etc.)
Must be able to work PST hours

Nice To Haves

3PL, logistics, eCommerce, or SaaS background
PMP, Lean Six Sigma, or similar cert
Bilingual (English/Spanish)

Responsibilities

Lead the Enterprise Launch Plan: Be the primary driver for complex merchant onboarding projects from contract to go-live. Run kickoff sessions, align on goals, gather operational/technical requirements, and launch personalized project plans.
Align the Internal Crew: Serve as the internal project manager for Tech, Launch, Product, and Ops, ensuring everyone understands the plan and their role. Coordinate internal syncs, action trackers, milestones, and timelines.
Be the Merchant’s Guide: Translate complex requirements into execution steps for internal teams. Lead merchant check-ins, educate clients on processes and timelines, and manage expectations.
Crush the Go-Live & Handoff: Orchestrate a smooth transition into post-onboarding care with Merchant Success and CX teams, ensuring post-launch support is stabilized and documented.
Make Our Systems Smarter: Identify process improvements, elevate risks, and contribute to building the enterprise onboarding playbook.