Implementation Manager/Director
DualEntry•,
•$170,000 - $200,000•Onsite
About The Position
As our Implementation Manager/Director, you'll own and scale our ERP implementation function, leading customers from onboarding through go-live while building the processes and team needed to deliver successful implementations at scale. This is an intense, hands-on role with full ownership. We expect you to push for excellence and raise the bar.
Requirements
- Hardcore work ethic and high agency
- 7 years of experience in ERP implementations, ERP functional consulting, or accounting/advisory
- Deep understanding of ERP systems, finance workflows, and implementation best practices
- Customer-service extraordinaire who loves solving complex problems
- Thrive in fast-moving, early-stage environments with high ownership
- Expertise in Accounting, audit, ERP systems, CPA
Nice To Haves
- Accounting or audit background
- CPA or Big 4 is a major plus
Responsibilities
- Own end-to-end ERP implementations and long-term customer relationships
- Deliver best-in-class onboarding, go-live execution, and ongoing CX excellence
- Collaborate with founders, product, and engineering to shape the roadmap based on real customer feedback
- Establish and evolve implementation methodologies, processes, and operational standards
- Challenge the status quo of what world-class ERP customer success looks like
- Drive outcomes that meaningfully accelerate customer adoption and satisfaction
Benefits
- Significant equity ownership
- 15 PTO days
- 12 public holidays
- Full medical, dental & vision insurance
- Commuter benefits
- 401k benefits
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
