Implementation Manager, Customer Success

Checkr•Denver, CO

1d•Hybrid

About The Position

As a Customer Success Implementation Specialist, you will drive implementations for our commercial customers. In this role, you will coordinate cross-functionally across several departments within the Product, Revenue, and Operations organizations. Your goal is to educate and enable new customers of our products and services while monitoring their success through activation rates.

Requirements

2+ years of customer service or customer success experience
Excellent written/oral/presentation skills; comfortable communicating at multiple levels within an organization
Flexible and able to juggle and complete multiple priorities and projects (internally and externally) in a fast-paced environment
An A-player mindset with a strong bias for action: you raise the bar, move with urgency, stay resilient through ambiguity, and take ownership to deliver meaningful outcomes.

Responsibilities

Manage dependencies both within and across the company for up to 35 customer deployments simultaneously
Identify, understand, and reinforce customer buying decisions throughout the deployment lifecycle
Coordinate with respective teams as applicable to mitigate and resolve deployment risks
Communicate and influence customer execution and delivery
Oversee the planning, tracking, and completion of all project tasks throughout the customer implementation process, including but not limited to: Own credentialing, account setup, and post solutioning
Develop and oversee the project deployment, leading implementation meetings, coordinating and monitoring the progress of the customer, and handing off to Support or Customer Success
Coordinate internal resources as required to manage engagement from sales handoff through first invoice
Drive customers to activate within 60 days and reach 5% of EACV
Prepare and coordinate client training, help customers to adopt product features and recognize their benefits
Provide ongoing deployment progress to management using relevant reporting tools and dashboards
Identify and drive improvement projects to reduce time to value while ensuring high-quality output, taking action to notify and solve quality issues

Benefits

Learning and development allowance
Competitive cash and equity compensation and opportunity for advancement
100% medical, dental, and vision coverage
Up to $25K reimbursement for fertility, adoption, and parental planning services
Flexible PTO policy
Monthly wellness stipend
lunch five times a week
a commuter stipend
an abundance of snacks and beverages
A relocation stipend may be available