Implementation Manager - Agriculture, Welfare & Sustainability - Poultry

Foods Connected

22h•Hybrid

About The Position

Foods Connected is an award-winning cloud-based software platform that helps retailers and food companies manage their supply chain, quality control, and trading and planning. Our software is used by 10 of the largest food retailers globally. We provide tools for efficient process management and real-time visibility. At Foods Connected, we value our employees and strive to create a great working environment where team members enjoy collaborating and solving customer problems. We are looking for driven individuals passionate about developing simple software solutions, creating great user experiences, designing scalable solutions, and ensuring customer happiness. As an Implementation Manager – Agriculture, Welfare & Sustainability - Poultry, you will leverage deep specialist knowledge in animal welfare, agriculture, aquaculture, and environmental sustainability, combined with analytical capabilities, to provide data-driven implementation support to global customers and their suppliers. This role is part of the Professional Services function, focusing on the operational delivery of structured onboarding and implementation programs. You will be the lead technical consultant for poultry and provide support across other protein categories. You will be the main point of contact for customers and suppliers needing to understand, configure, and act upon welfare, compliance, and sustainability data within the Foods Connected platform, translating complex reporting into actionable insights. You will also collaborate with the Head of Implementation, BI, and Product teams to enhance welfare and compliance reporting capabilities, ensuring they meet specialist requirements and deliver value at scale. Embracing AI tools and technologies to improve efficiency, consistency, and analytical depth in implementation delivery and specialist services is expected.

Requirements

Degree in Livestock Science, Animal Welfare, Agriculture, Aquaculture, Environmental Science, Sustainability, Data Science, or a related field; or equivalent demonstrated professional experience.
Proven practical experience in poultry supply chains, and one or more of animal welfare, agriculture, aquaculture, or sustainability compliance within the food industry or related supply chain context.
Demonstrated experience working with data reporting tools, dashboards, and compliance or sustainability data sets.
Strong working knowledge of UK and/or EU regulatory frameworks relevant to livestock, aquaculture, or environmental sustainability.
Excellent communication skills, with the ability to translate technical, scientific, and data-driven content into clear, accessible guidance for diverse audiences.
Proficiency in Microsoft 365, including Excel and PowerPoint for customer-facing analytics and reporting outputs.
Experience with data visualisation and reporting tools, with PowerBI knowledge particularly advantageous.
Familiarity with CRM or project management platforms (e.g. Salesforce, Jira, or equivalent).
Ability to learn and confidently navigate the Foods Connected platform to support customer and supplier onboarding and reporting configuration.
Comfort interpreting and communicating compliance and sustainability data sets in a customer-facing context.

Nice To Haves

Postgraduate qualification in a relevant specialist or data-related discipline.
Experience with BI or reporting platforms, particularly PowerBI, in a customer-facing or compliance reporting context.
Familiarity with digital traceability, sustainability, or supply chain compliance platforms.
Experience working in a professional services, consultancy, or customer-facing implementation environment.
Experience with AI tools and a proactive approach to adopting technology in specialist and analytical workflows.

Responsibilities

Lead the end-to-end delivery of implementation programmes for assigned customers and their suppliers across welfare, agriculture, aquaculture, and sustainability workstreams, managing timelines, milestones, and stakeholder expectations throughout.
Act as the primary poultry specialist point of contact for customers and suppliers during the implementation phase, providing expert guidance on standards, regulatory requirements, and platform configuration.
Conduct onboarding sessions, training workshops, and consultative engagements with customer and supplier teams — translating complex welfare, agricultural, aquaculture, and environmental requirements into clear, practical actions within the Foods Connected platform.
Manage a portfolio of concurrent implementation projects, maintaining accurate progress tracking, documentation, and communication at all stages.
Identify and proactively resolve implementation challenges, escalating complex issues to the Head of Implementation where required.
Ensure all customers and suppliers complete implementation fully equipped to meet their compliance and reporting obligations, supporting a smooth handover to ongoing account management.
Maintain and contribute to the development of implementation documentation, onboarding guides, and specialist service templates.
Provide welfare and compliance reporting outputs, ensuring they accurately reflect specialist requirements and deliver meaningful insight to customers.
Work directly with customers during and post-implementation to configure, interpret, and optimise welfare, compliance, and sustainability reporting within the Foods Connected platform, translating data outputs into clear, commercially and operationally relevant narratives.
Design and develop customer-facing reporting frameworks and dashboard configurations that enable customers and their suppliers to monitor welfare and sustainability performance effectively.
Collaborate closely with the BI team to communicate specialist reporting requirements, contribute to the development of scalable analytics solutions, and ensure that platform data accurately captures the metrics that matter in welfare, agriculture, aquaculture, and sustainability contexts.
Partner with the Product team to provide specialist input into the development and enhancement of analytics and reporting features within the Foods Connected platform, ensuring welfare and compliance data is structured and surfaced in ways that drive customer value.
Identify opportunities to enhance the depth and quality of customer-facing data insights through the integration of new data sources, improved data capture methodologies, or advanced analytical techniques.
Utilise AI tools to enrich analytical outputs, automate reporting processes, and support the delivery of more consistent, efficient, and data-driven implementation experiences.
Provide authoritative subject matter expertise across poultry and other specialist disciplines — animal welfare, agriculture, aquaculture, or environmental sustainability — to customers, suppliers, and internal teams throughout the implementation lifecycle.
Advise customers and suppliers on current and emerging regulatory frameworks relevant to their operations, including UK/EU animal welfare legislation, environmental reporting requirements, and sustainability standards.
Stay current with developments in welfare science, agricultural policy, environmental legislation, and data reporting standards, maintaining the depth of expertise required to advise with confidence.
Contribute specialist knowledge to internal initiatives including product feedback, content development, and training material creation.
Work closely with Account Management and Professional Services colleagues to ensure seamless transitions between implementation and ongoing customer success.
Participate in internal project planning and review meetings, providing updates on implementation and analytics workstreams.
Support the Head of Implementation in the continuous improvement of implementation frameworks, analytics methodologies, and reporting best practices across the Agriculture, Welfare & Sustainability function.
Act as the bridge between the Agriculture, Welfare & Sustainability specialist team and the BI function, ensuring analytics requirements are clearly articulated and prioritised appropriately.