Implementation Lead (GOV) - Treasury Management Client Care

PNC•Home Location-PA (PAH01), PA

1d•$63,750 - $127,500•Remote

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As an Implementations Lead (GOV) within PNC's Treasury Management organization. This is a remote position. This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Requirements

SFTP file transmission
AS2 communication protocols
PGP encryption concepts
API integrations
Secure file delivery troubleshooting
EDI mapping experience
XML and JSON knowledge
Data transformation tools
File format conversions: CSV, Fixed-width, XML, Delimited files
Ability to interpret client data layouts and map to EDI standards
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
Accountability
Continual Improvement Process
Customer Interactions
Customer Service
Decision Making
Relationship Building
Results-Oriented
Technical Support
Accuracy and Attention to Detail
Application Delivery Process
Consulting
Effective Communications
Knowledge Of Product Line
Managing Multiple Priorities
Operational Functions
Problem Management Process
Standard Operating Procedures
Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience.
Certifications are often desired.
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Nice To Haves

File Transmission & Connectivity
Data Mapping & Transformation

Responsibilities

Responsible for developing customized implementation plans for clients.
Directs required internal service partners to ensure delivery of service is completed within agreed upon timeframes, with full ownership of end-to-end process.
Conduct implementation kickoff with client (in-person or via teleconference) to review project requirements, develop plan of approach, develop customized implementation project plan, directs group of internal resources, assigns roles and responsibilities and determine agreed upon timeframes for completion; regular communication with client and sales to update status and address issues.
Manage each implementation as a project from end to end while meeting defined SLAs with a focus on expediting revenue generation.
Regular communication with client and PNC sales officers to update status and address issues and to support sales efforts.
Lead training sessions with client as needed via webinars, on phone, and in person for one/one interaction on more complex implementations.
Advises staff on implementation operating procedures.
May develop and maintain training materials and on-line demonstrations for product implementations.
May provide end user customer training.
Serves as an escalation point and independently resolves challenges regarding implementation issues raised by staff or client.
Identifies/develops necessary solutions.
Ensures positive ongoing client experiences.
Manages multiple complex implementations simultaneously; reports progress relative to service level performance.
Facilitates/coordinates internal and external stakeholder meetings for implementation projects.

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service.