Implementation Engineer

Equifax • Boise, ID

1d • Onsite

About The Position

Equifax is seeking an Implementation Engineer to drive the successful implementation and onboarding of Kount products, ensuring customer satisfaction throughout the process. This role involves managing technical integrations, troubleshooting issues, and communicating market requirements to product teams. The successful candidate must be able to identify all technical issues of assigned accounts to assure complete customer satisfaction through all stages of the implementation process. This is a tremendous opportunity for someone who thrives on assisting customers quickly and successfully solve problems, and who’s passionate about playing a pivotal part in helping drive our business forward.

Requirements

• Bachelor’s degree in Computer Science or a related field that supports the key responsibilities of the job or equivalent experience.
• Knowledge of scripting, development languages and Internet application components.
• Experience with Web APIs and software development or support.
• Must possess exceptional problem-solving, analytical, and research skills.
• 3+ years relevant experience in engineering, solution development or technical sales.
• Professional appearance and the ability to exhibit a professional demeanor over the phone, through email, and in person, as required.
• Strong knowledge of personal computers and business applications (Google tools) with excellent presentation skills.
• Limited Travel and participation in after-hours meetings with customers as required.

Nice To Haves

• Ability to multi-task projects.
• Working knowledge of e-commerce and payments ecosystems is preferred.
• Able to make independent choices and recommendations without immediate direction or supervision.
• Proficiency in a second language (Spanish) is highly desirable.
• Excellent and demonstrated oral and written English communication skills.
• Proven track record in sales, technical sales, or consultative technical support.
• Social ease and a strong and demonstrated ability to build relationships with a variety of different people and personality types.
• Positive attitude with a high standard of decorum.

Responsibilities

• Drive the implementation and onboarding of Identity & Fraud products.
• Articulate technology and product positioning to both business and technical users.
• Establish and maintain strong relationships throughout the post-sales cycle.
• Managing the end-to-end technical process for new customer implementations.
• Communicating market requirements to Product Management teams.
• Keeping current on industry trends and provide influence over technical initiatives supporting revenue growth.
• Leading Customer POCs.
• Supporting existing customers.
• Validating and executing on the technical solution design.
• Assisting Customers in the development and execution of customer test plans.
• Managing the technical integration of all Identity & Fraud products and services, for a variety of customer industries.
• Driving Customer Success through the implementation process with a focus on the integration until completion of the optimization stage.
• Designing and clearly communicating very pragmatic and practical solutions to immensely complex integration problems.
• Seamlessly transitioning customers to the Customer Success Management team.
• Assisting with post-sales development and implementation issues.
• Troubleshooting issues to ensure products are working efficiently and effectively for the customer.

Benefits

• comprehensive compensation and healthcare packages
• 401k matching
• paid time off
• organizational growth potential through our online learning platform with guided career tracks

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees