Senior Implementation Engineer

Metriport • San Francisco, CA

7d • $160,000 - $190,000 • Hybrid

About The Position

Metriport is a technology company operating in the healthcare space, focused on solving the critical problem of medical data exchange. The company builds every layer of its technology stack, from data connection and transformation to providing insights. Their mission is to create the system of record for US healthcare, improving patient outcomes by enabling faster and cleaner data exchange. Metriport has achieved significant milestones, including multi-million dollar ARR, over 100 customers, and substantial VC funding. They are looking for individuals to join their high-output team to revolutionize healthcare delivery.

Requirements

• 6+ years experience supporting software implementation
• Full-stack experience: React, TypeScript, Node.js.
• Located in San Francisco or the Bay Area (or willing to relocate).

Nice To Haves

• Healthcare experience
• Familiarity with terms such as: HIPAA, FHIR, HIE, IHE, EHR/EMR, NPI, TEFCA, ADT, HL7, HEDIS, RAF, SNOMED, LOINC, ICD-10

Responsibilities

• Serve as the primary point of contact for the customer throughout the partnership.
• Conduct discovery calls when a customer is onboarded to understand their use cases, technical requirements, and success criteria.
• Participate in weekly syncs with onboarding customers to ensure they are deriving value from product and have successfully integrated Metriport into their day-to-day workflows.
• Maintain the customer relationship after onboarding, through regular check-ins and providing continuous support through communication channels.
• Provide technical expertise by helping to answer questions about product capabilities, integrations, and implementation.
• Troubleshoot and debug customer issues, in some cases working with the engineering team to resolve them.
• Manage customer requests and issues by assessing priority, coordinating with engineering teams, tracking progress, and communicating resolutions to customers.
• Join weekly syncs to update the team on how customers are doing, raise anything that needs addressing, and discuss where customer feedback fits into what we're building.
• Proactively communicate relevant product updates and new feature releases that align with customer needs and use cases.
• Participating in bi-weekly sprint planning / retro sessions, and quarterly planning sessions.
• Managing APIs and integrations to ensure seamless functionality for customers.
• Working with customers from onboarding to production roll-out.
• Attending a daily 30 minute remote stand-up at 7:30am PST Mon-Fri (our only regular mandatory meeting).

Benefits

• Competitive equity + compensation package
• Full family Platinum health insurance, dental, and vision coverage
• 401(k) retirement plan + matching
• Flexible work from home or in-office
• Healthy lunches, complimentary when working in-office (breakfast/dinners as needed)
• Quarterly company off-sites with the team
• MacBook provided by us
• Unlimited PTO

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed