Implementation Engineer (Forward Deployed), Customer Success & Integrations

Parspec•San Mateo, CA

57d•Hybrid

About The Position

Parspec is building the AI and digital infrastructure for the construction materials supply chain. Construction is a $15 trillion industry, yet the systems that underpin the buying and selling of materials remain fragmented, manual, and disconnected. Distributors and rep agencies rely on spreadsheets, PDFs, phone calls, and siloed tools to find new products and quote and manage projects; creating delays, errors, and margin erosion across the supply chain. Parspec is an AI-native platform that powers how construction products are discovered, bought, and sold. Trusted by more than 300 MEP distributors and rep agencies, Parspec helps project-driven businesses bid faster, win more work, and operate more profitably. By combining product intelligence, AI-powered workflows, and a connected ecosystem, Parspec is laying the foundation for a more intelligent, efficient construction supply chain. Founded in 2021 and headquartered in San Mateo, California, Parspec has raised $31 million from leading deep-tech and construction-technology investors. We’re looking for a forward-deployed Implementation Engineer to bring our enterprise integrations to life. You’ll be the person who turns a customer’s ERP, CRM, and operational data into a live, working integration with Parspec, hands on keyboard. You’ll own a portfolio of concurrent enterprise integrations, accountable for getting each one live on time and in scope. The work is both technical and customer-facing: you’ll run field-mapping sessions, build and troubleshoot flows in Workato, debug APIs alongside customer IT, and translate fluidly between their engineers, their business users, and our Product and Engineering teams. You’re AI-forward, comfortable in someone else’s data, and disciplined about hitting a go-live date. The most important part, you’ll be supported in all these efforts by a world class team to ensure success.

Requirements

5+ years in a forward-deployed, integration, solutions, or technical implementation engineering role in B2B SaaS
Technical background: a degree in computer science or engineering, or equivalent hands-on experience with code, APIs, and data
Hands-on experience building and debugging API-based integrations (REST/JSON, auth, webhooks, error handling)
AI-forward in how you work, using AI/LLM tools as a core part of your workflow to build, debug, document, and troubleshoot faster
Experience with an iPaaS / middleware platform (Workato strongly preferred) and integrating ERP and/or CRM systems (e.g., Eclipse, SAP, Salesforce)
Proven ability to manage multiple concurrent projects against firm deadlines, with strong customer-facing and communication skills

Nice To Haves

Hands-on middleware or direct API experience (recipes, custom connectors, on-prem agents)
Prior experience at an early-stage or high-growth SaaS company
Background in construction, building materials, or distribution technology

Responsibilities

Own enterprise integrations end to end, from discovery and field mapping through build, UAT, and go-live
Manage a portfolio of concurrent integration projects against contractual go-live dates and agreed scope
Build, configure, and troubleshoot integration flows in Workato, and debug API issues hands-on with customer IT and our Product and Engineering teams
Design and implement the data transfer and translation logic that maps customer data cleanly between systems
Use AI tools to accelerate the work: generating and debugging code, drafting mappings, producing documentation, and troubleshooting faster
Build reusable templates, tooling, and playbooks, and partner with CSMs who own long-term adoption