Implementation Engineer, AI Voice
About The Position
Canary Technologies is seeking an Implementation Engineer, Voice to join their team. This role is crucial for the technical onboarding of Canary's Voice AI product, ensuring that telephony systems are set up correctly for hotel clients. The engineer will be the subject matter expert in telephony, responsible for the end-to-end technical onboarding of Voice AI deployments. This includes configuring phone systems, troubleshooting issues, and ensuring seamless call routing, transfer, and answering. The role involves hands-on debugging of telephony problems, such as call connection failures, audio tuning, number porting, and attestation issues. Additionally, the engineer will collaborate with the Product team to design call flows and escalation strategies, bringing practical telephony knowledge to the development of modern conversational AI experiences. This is a customer-facing position for individuals with deep telephony expertise who are passionate about the future of voice technology in the hospitality industry.
Requirements
- 3+ years of hands-on experience implementing or supporting voice/telephony systems — VoIP, SIP trunking, SBCs, PBX platforms (e.g. Mitel, Avaya, Cisco), or cloud telephony.
- Able to read SIP logs and debug independently across both routing and call quality (transfer declines, latency/jitter, attestation problems).
- Working knowledge of how numbers, carriers, and porting function in practice, plus telephony compliance (E911, STIR/SHAKEN, TCPA; PCI awareness a plus).
- A modern view of voice — excited to partner with Product on conversational AI call flows, not just build static IVR trees.
- Comfortable being customer-facing and self-directed — leading technical conversations with a hotel's IT team, vendors, and carriers, and owning the domain end-to-end including production escalations.
Nice To Haves
- Experience with hospitality systems (PMS integration, in-room/front-desk phone setups)
- Experience with CCaaS platforms
- Experience with AI voice products
Responsibilities
- Own the technical onboarding and go-live for Canary's Voice AI product — number provisioning, telephony configuration, transfer logic, and testing — running multiple deployments in parallel.
- Run telephony requirements calls with hotel IT, PBX vendors, and carriers, and coordinate number porting and carrier changes for a clean setup.
- Debug routing and call-quality issues hands-on — read SIP logs and diagnose across SIP trunking, SBCs, STIR/SHAKEN attestation, PBX rules, and carrier ownership.
- Serve as the escalation point for live telephony issues post-launch — when a property's calls need attention, you own getting them working again.
- Partner with Product on call flow and escalation design, thinking in terms of modern conversational AI rather than legacy IVR menus.
- Be the internal source of truth on voice/telephony — keep compliance handled (E911, STIR/SHAKEN, TCPA), document setup requirements, and build repeatable processes so onboarding scales.
Benefits
- Fixed annual salary
- Performance-based bonus paid quarterly
- Stock option grant
- Canary Days (company-wide days off)
- Self Improvement Club (budget for personal goals)
- Professional Development Chats (budget for cross-functional development)
- Travel Reimbursement (to visit offices in New York, San Francisco, or Dallas)
- Personal Travel Reimbursement (credit towards stays at hotels Canary works with)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
