Implementation Enablement & Operations

Campfire•San Francisco, CA

3d•$140,000 - $200,000

About The Position

Campfire is the AI-native ERP for high-growth mid-market companies. We automate the work that slows finance teams down — transaction categorization, bank reconciliation, revenue recognition, and reporting — so they can stop building spreadsheets and start driving the business. Our platform includes Core Accounting, Revenue Automation, Ember AI, and our Accounting Intelligence foundation model. As the first Product Enablement & Operations Manager at Campfire, your mission is to build the definitive blueprint for how we scale. You will be responsible for designing, building, and maintaining the Implementation Playbook and the New Hire Onboarding Experience from the ground up. You will ensure that every new team member and partner is equipped to deploy Campfire’s solutions with speed and accuracy. Beyond training, you will serve as a strategic lead focused on continuous process improvement and cross-functional connectivity. Your goal is to identify systemic friction between Product and Implementation and design the scalable solutions—whether through better documentation, improved workflows, or product enhancements—that allow Campfire to scale.

Requirements

The Architect Mindset: You love taking a blank page and turning it into a structured, repeatable process.
Product Fluency: You can dive deep into the Campfire product and explain "the why" behind technical configurations to others.
Empathy for the Customer: You understand the stress of a high-stakes implementation and build materials that solve real-world problems.
Previous experience in Implementation (ideally implementing Campfire), with a proven track record of creating training content or documentation.

Responsibilities

Own the end-to-end creation of the Implementation Onboarding Guide, a structured curriculum that takes a new hire from "Day 1" to "First Successful Launch."
Act as the "Brain" for the Implementation team, ensuring that as the product changes, our internal training materials, SOPs, and troubleshooting guides are updated in real-time.
Join calls & escalations for new joiners (first 3 months) to provide concrete feedback, cement customer-facing standards, and identify gaps to improve initial onboarding plan.
Translate internal onboarding success into external Partner Bootcamps, ensuring our partners are certified and capable of delivering the Campfire standard.
Serve as the primary liaison with the Product Team, taking early-stage product features and translating them into "Implementation Readiness" kits (guides, updated scripts, and configuration steps).
Conduct "Ride-alongs" and interviews with the current team to identify technical or process bottlenecks, then collaborate with Product/Support to solve these via product improvements or process redesigns.
Work with Support to identify "implementation debt" (common issues that occur post-launch) and fix them during the onboarding or implementation phase.
Create the training modules, videos, and certification paths for new Implementation Managers.
Facilitate live training sessions, workshops, and partner bootcamps.
Define what "certified" looks like, creating the rubrics and milestones to ensure new hires are meeting the required technical and strategic bars.
Identify where the current implementation process is manual or broken and work with Product/Engineering/Operations to automate it.