Implementation Director

Cohere Health

1d • $160,000 - $180,000 • Remote

About The Position

Cohere is looking for an experienced Director of Implementation to join their team to support current and future customer implementations. This role will be a critical leader in overseeing implementations and managing cross-functional teams responsible for delivering on these implementations as Cohere expands its reach with additional payer and provider customers. The Director will also serve as a key representative of Cohere, building and nurturing customer relationships to ensure success during and after implementation. Furthermore, this role will contribute to refining best practices and the implementation playbook for future customers, playing a vital part in Cohere's expansion and success with new clients.

Requirements

• 8+ years of experience working in a consulting and/or implementation role, preferably working with health plan customers.
• MBA or relevant Master’s degree in healthcare and/or management or relevant experience.
• Deep expertise in all aspects of implementation, including customer engagement, project management, internal and external communication, and cross-functional collaboration.
• Significant experience working on tech implementations (heavy software based / tech heavy implementations).
• Significant experience working with health plans on end-to-end implementations.
• Customer-facing experience and strong orientation towards customer service mindset.
• Start-up ready mindset - comfort with ambiguity and willingness to be flexible as customer needs shift.
• Experience managing implementation teams and resources.
• Organized and detail-oriented with expertise in building out infrastructure and tools needed to create scalable implementation processes.
• Prior experience and high level of comfort working in PowerPoint (including storytelling via slides), Microsoft Project, and Excel.

Nice To Haves

• Consulting experience in healthcare working with payers and providers is preferred.
• Familiarity with large healthcare tech implementations in the prior authorization/utilization management space is preferred.
• Familiarity with value-based care models, novel care models (e.g., advanced primary care), payer, provider, and digital health trends is preferred.
• Exposure to product development is preferred.

Responsibilities

• Lead end-to-end implementation efforts for new and existing customers.
• Establish strategy for implementation at Cohere, considering the unique nature of payer and risk-bearing provider customers and the variety of solutions offered.
• Partner with the solutions team during the sales process to effectively scope and contract for the best solution.
• Work closely with solutioning and product strategy teams to convert initial launch and expansion vision into tactical implementation plans.
• Manage handoffs from the sales team to the implementation team and from implementation to the client performance team.
• Track and report on implementation progress, key risks, and issues, including developing and managing a detailed project schedule and work plan.
• Manage the team responsible for implementation, which may include cross-functional implementation support.
• Act as the key liaison between the client implementation team and cross-functional teams at Cohere to drive implementation activities.
• Establish strong relationships with customers during implementation to ensure lasting success.
• Refine implementation best practices and create an efficient and repeatable model for future clients.
• Support the creation of a playbook to guide the process for implementing with additional customers.

Benefits

• Medical, dental, vision, life, disability insurance, and Employee Assistance Program
• 401K retirement plan with company match; flexible spending and health savings account
• Flex Time Off + company holidays
• Up to 14 weeks of paid parental leave
• Pet insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Director