Implementation Director, Federal
About The Position
Abridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI-powered platform was purpose-built for medical conversations, improving clinical documentation efficiencies while enabling clinicians to focus on what matters most—their patients. Our enterprise-grade technology transforms patient-clinician conversations into structured clinical notes in real-time, with deep EMR integrations. Powered by Linked Evidence and our purpose-built, auditable AI, we are the only company that maps AI-generated summaries to ground truth, helping providers quickly trust and verify the output. As pioneers in generative AI for healthcare, we are setting the industry standards for the responsible deployment of AI across health systems. We are a growing team of practicing MDs, AI scientists, PhDs, creatives, technologists, and engineers working together to empower people and make care make more sense. We have offices located in the Mission District in San Francisco, the SoHo neighborhood of New York, and East Liberty in Pittsburgh.
Requirements
- Have a track record of driving successful healthcare technology implementation projects from initiation to completion.
- Experience in both new site implementation as well as driving ongoing implementation efforts with a focus on product implementation and product adoption.
- Both an exceptional strategist as well as an executor. You’ll own the implementation methodology for our Federal accounts as well as the execution of the Implementation efforts. This will be both as a direct contributor as well as managing scaled teams for work efforts.
- Are extremely organized and seek continuous process improvement. You’re able to manage multiple priorities at once, while maintaining attention to detail and quality in a high-speed and results driven environment.
- Build strong relationships with various stakeholders, to ensure a long lasting partnership in alignment with our Partner Experience principles and high caliber of service.
- Use data to inform all aspects of your work. Data drives our decisions, recommendations, is an early indicator of issues, and tells the story of our partnership and success with Abridge.
- Have the ability to smell smoke and escalate early, with proposed solutions.You are creative and scrappy with strong problem solving skills, tactful conflict resolution skills, and a bias to action.
- Have 7+ years of experience in project management, with a focus on software deployment and implementation.
Nice To Haves
- Experience implementing within the Federal ecosystem, with collaboration with the VA a significant plus.
- Familiarity with systems requiring strict adherence to privacy and security protocols.
- Knowledge of tiered support organizations and escalation protocols
Responsibilities
- Lead new site, product implementations, and large scale expansion events.
- Serve as the primary point of contact for Abridge’s Federal counterparts during their initial deployment and ongoing product implementation deployments.
- Own the creation, coordination, and execution of project plans, in collaboration with internal and external cross-functional teams.
- Accountable for leading through each of the project phases, including kickoffs, technical configuration, testing, clinician training, go-live, and post-live success.
- Identify and manage project risks and issues, and develop contingency plans as needed.
- Push our goals forward with a focus on new site activations and ongoing feature and product adoption. You’ll develop the implementation strategy as well as execute critical work efforts, either yourself or managing teams to execute dependent work
- Collaborate within the broader company and the Abridge Federal program team to identify and implement areas for process and tool improvements in a dynamic and growing environment.
- Participate in the creation of repeatable processes that will scale to build a thriving Federal program team and function at Abridge.
Benefits
- 14 paid holidays
- flexible PTO for salaried employees
- accrued time off for hourly employees
- Medical, Dental, and Vision coverage for all full-time employees and their families.
- HSA Contribution
- Paid Parental Leave
- Family Forming Benefits
- 401(k) Matching
- Personal Device Allowance
- Flexible Spending Accounts (FSA)
- Commuter Benefits
- Lifestyle Wallet
- Mental Health Support
- Sabbatical Leave
- Competitive compensation and equity grants for full time employees.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
