Implementation Delivery Lead

bswift

12h • Hybrid

About The Position

The Implementation Delivery Lead is responsible for helping bswift meet and exceed client expectations by supporting consumers with our best‑in‑class benefits administration software and services. This role provides leadership throughout the full lifecycle implementation of benefits administration solutions by serving as a technical expert, managing client expectations, and ensuring that all implementation workstreams are executed accurately and on time.

Requirements

• Bachelor’s degree in business administration or related field (required)
• 3+ years of hands‑on, full lifecycle implementation experience configuring and delivering benefits administration solutions for clients
• Demonstrated experience implementing benefits administration platforms, including configuration, testing, data conversion, and client rollout
• Advanced proficiency in MS Excel (VLOOKUPs, pivot tables, data summaries) and working knowledge of MS Office Suite
• Strong written and verbal communication skills
• Proven ability to build and maintain strong relationships with clients, brokers, and internal stakeholders
• Ability to work independently and collaboratively
• Strong problem‑solving and analytical skills; ability to leverage data for strategy
• Ability to make timely decisions in an ambiguous, fast‑paced environment
• Ability to quickly absorb and interpret complex subject material
• High level of productivity, reliability, organization, accuracy, and thoroughness
• Strong initiative, resourcefulness, and innovative approach to problem solving
• Passion for teamwork and delivering exceptional client service
• Willingness to travel as needed

Nice To Haves

• Prior mentorship or people leadership experience
• Experience with technical integrations or HRIS platforms

Responsibilities

• Serve as a bswift technical and subject matter expert in key meetings, including implementation status meetings and other client discussions throughout the implementation lifecycle.
• Manage client expectations, anticipate issues, and communicate turnaround times with clear and reasonable delivery dates.
• Consult clients on best practices and act as a subject matter expert for system and process changes needed to achieve project goals.
• Research and recommend system enhancements based on client needs and assist with developing specifications alongside Product Managers and Developers.
• Work closely with cross‑functional teams to ensure timely and effective delivery of all services.
• Stay current on industry trends and recommend enhancements to bswift’s client service approaches as needed.
• Identify project risks and escalate appropriately to the Implementation Lead.
• Own multiple areas of a full‑cycle benefits administration implementation, including but not limited to: System configuration, testing, and auditing; COBRA and Direct Bill setup management; Communications; Vendor integrations; Data conversion; Payroll.
• Coach Implementation Analysts on their deliverables to support team success.
• Research, troubleshoot, and resolve client inquiries related to system or process gaps.

Benefits

• Comprehensive Health Benefits: Access to health, dental, and vision plans to support your wellness and that of your family.
• Competitive Compensation: A compensation package that recognizes your skills, experience, and contributions, including performance-based incentives for most roles.
• Remote first, Office friendly environment!
• Retirement Savings Plans: Options to help you plan for a secure financial future with employer-sponsored retirement savings programs.
• Professional Development: Opportunities for career growth, including training and access to resources to support your career progression.
• Supportive Culture: A work environment that encourages collaboration, open communication, and creative problem-solving, where your voice and ideas are valued.
• Employee Wellbeing Initiatives: Programs focused on mental health, financial planning, and wellness resources to help you thrive inside and outside of work.
• Make an Impact: At bswift, your work directly contributes to transforming how organizations approach benefits administration and client engagement. Join us to be part of an organization that is making a meaningful difference in the lives of our clients and their employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees