Implementation Delivery Lead - Channel Partners

bswift

7h • Remote

About The Position

bswift is a leading benefits administration company that specializes in providing tailored solutions for our clients. Our mission is to simplify the complex world of employee benefits and deliver exceptional service to our clients. We are seeking an experienced and customer-focused Implementation Delivery Lead to support Channel Partner implementation clients and help deliver exceptional implementation experiences.

Requirements

• Bachelor’s degree in a related field or an equivalent combination of education and professional experience.
• Minimum of 3 years of experience in account management, client services, implementation, or related roles.
• Experience working with benefits administration technology, HRIS platforms, payroll systems, or related software solutions.
• Strong written and verbal communication skills with the ability to effectively interact with both technical and non-technical audiences.
• Excellent listening, problem-solving, and client relationship management skills.
• Ability to operate effectively and make sound decisions in a fast-paced, changing environment.
• Strong analytical and critical thinking capabilities with the ability to interpret and leverage data for decision-making.
• Ability to quickly understand and manage complex business and technical concepts.
• Strong organizational skills with excellent attention to detail and project management capabilities.
• Advanced proficiency in Microsoft Excel, including VLOOKUPs, Pivot Tables, and data analysis techniques.
• Ability to manage multiple priorities and deadlines while maintaining a high level of accuracy and customer service.

Nice To Haves

• Experience supporting client implementations, project coordination, or system configuration activities preferred.
• Experience supporting Channel Partner implementations or benefits administration clients.
• Knowledge of enrollment platforms, eligibility processes, carrier integrations, and EDI functionality.
• Experience with software testing, user acceptance testing (UAT), and implementation methodology best practices.
• Professional experience within Human Resources, Benefits Administration, Payroll, or HR Technology industries.

Responsibilities

• Supports the successful development, configuration, testing, and delivery of benefits administration solutions for Channel Partner implementation clients.
• Partners closely with Implementation Leaders, clients, and internal teams to ensure projects are delivered accurately, on time, and in alignment with client requirements.
• Drives implementation success, supports client adoption, identifies process improvements, and delivers best-in-class service throughout the implementation lifecycle.
• Facilitates implementation kick-off meetings, requirements discussions, and ongoing project status meetings with clients.
• Manages implementation timelines by setting clear expectations, anticipating potential risks, and communicating realistic delivery schedules.
• Analyzes client requirements and configures system functionality to meet project objectives.
• Collaborates with internal teams including Product Management, EDI, and other functional partners to ensure successful delivery of client requirements.
• Supports the analysis and validation of Benefits Class Matrices, Requirements Templates, rates, permissions, field options, site text, demographic and benefits data imports, vendor file exports, and other implementation deliverables.
• Configures and tests system functionality to ensure accurate and complete client setup.
• Assists with client training and education related to system functionality, processes, and implementation readiness.
• Continuously evaluates implementation processes and identifies opportunities to improve efficiency, quality, and client satisfaction.
• Proactively identifies implementation risks and develops mitigation strategies to support successful project outcomes.
• Serves as a coach and mentor to members of the Channel Partner implementation team.
• Researches, troubleshoots, and resolves client inquiries related to system functionality and process issues.
• Supports testing and validation of system enhancements and configuration changes.
• Assists in triaging client issues and escalating concerns as appropriate.
• Consults clients on industry best practices and recommends system or process improvements to help achieve business objectives.
• Builds and maintains strong client relationships through effective communication, responsiveness, and solution-oriented support.

Benefits

• Comprehensive Health Benefits: Access to health, dental, and vision plans to support your wellness and that of your family.
• Competitive Compensation: A compensation package that recognizes your skills, experience, and contributions, including performance-based incentives for most roles.
• Remote first, Office friendly environment!
• Retirement Savings Plans: Options to help you plan for a secure financial future with employer-sponsored retirement savings programs.
• Professional Development: Opportunities for career growth, including training and access to resources to support your career progression.
• Supportive Culture: A work environment that encourages collaboration, open communication, and creative problem-solving, where your voice and ideas are valued.
• Employee Wellbeing Initiatives: Programs focused on mental health, financial planning, and wellness resources to help you thrive inside and outside of work.
• Make an Impact: At bswift, your work directly contributes to transforming how organizations approach benefits administration and client engagement. Join us to be part of an organization that is making a meaningful difference in the lives of our clients and their employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level