Implementation & Data Conversion Manager

Brighton Health Plan Solutions•Chapel Hill, NC

About The Position

The Implementation Manager is responsible for the successful onboarding and implementation of new clients within the organization's technology-enabled third-party administration (TPA) service model. This position will lead the implementation of a large, multi-benefit union funds serving health care industry members. The leader will oversee all aspects of implementation, including requirements gathering, data conversion, system configuration, testing coordination, and cross-functional execution. The Implementation Manager serves as the primary point of contact for the client during implementation and will lead and collaborate with internal project resources, including project manager, business analyst(s), data conversion personnel, and workstream leads across business and technology functions. Dedicated Projects can span 3–9 months in duration based on complexity.

Requirements

7+ years of experience in benefits administration, TPA operations, or a related technology or healthcare benefits environment.
Demonstrated experience leading complex client implementations or enterprise system deployments.
Strong experience with data conversion, data mapping, and validation processes.
Experience managing cross-functional project teams.
Strong analytical, organizational, and problem-solving capabilities.
Excellent interpersonal, communication, and client-facing skills.

Nice To Haves

Experience with union benefit funds, Taft-Hartley plans, or multi-employer funds.
Exposure to benefits administration systems, enrollment platforms, or healthcare data environments.
Technical/programming familiarity (e.g., SQL, Python, .NET, Java) with ability to interpret data structures.
Experience with EDI transactions (834, 820), XML, JSON, or flat files.
Knowledge of HIPAA, PHI/PII data security, and benefits regulatory requirements.
Experience with vendor integrations involving carriers, PBMs, or vision/dental partners.
Certifications such as PMP, PMI-ACP, CBAP, or CSM.

Responsibilities

Serve as the main liaison between the client and internal teams throughout the implementation lifecycle.
Lead the collection, validation, and documentation of requirements across eligibility, enrollment, contribution accounting, member and employer services, vendor integrations, notifications, reporting, and compliance.
Provide ongoing communication, status updates, and issue escalation to the client, project sponsor, and steering committee.
Oversee all implementation workstreams and ensure alignment across internal business and technical teams.
Lead project resources including project manager, business analyst(s), data conversion analysts, and cross-functional leaders.
Ensure adherence to implementation timelines, milestones, and deliverables.
Maintain oversight of project governance, risk mitigation, and change control processes.
Serve as the business lead for the data conversion workstream.
Oversee data mapping, transformation rules, validation cycles, reconciliation, and quality assurance.
Coordinate data extraction, cleansing, normalization, and test cycles with client and internal teams.
Translate client requirements into system specifications and configuration instructions.
Collaborate with technology teams on development, enhancements, system integrations, and testing activities.
Lead functional testing, UAT coordination, and defect resolution processes.
Support readiness activities including training, communication planning, cutover, and go-live execution.