Implementation Coordinator

Scientific Games•Alpharetta, GA

1d•Onsite

About The Position

The Implementation Coordinator will execute project implementation parameters including equipment and inventory tracking, training, retail and lottery developmental needs, as requested by the Product Implementation Manager.

Requirements

Technologically adept in computers, systems, applications and specialty hardware
Ability to communicate with all levels of management and customer accounts
Ability to quickly grasp new technology and concepts
Ability to understand and define complex workflows
Ability to coordinate and complete numerous tasks simultaneously while maintaining a sense of priority
Ability to travel up to 60% of the time with possible weekend travel
Excellent written, verbal, and presentation skills
Excellent communication and leadership skills
Proficient with MS Office products (Excel, Word, PowerPoint, SharePoint, OneDrive)

Nice To Haves

Retail convenience industry, marketing, and lottery experience preferred but not required

Responsibilities

Work alongside the Field Service Team to lead the implementation of lottery retail technology.
Manage contractors to ensure major deliverables are being met and provide communications externally and internally to ensure quality standards and expectations are achieved.
Review and compile pre-implementation documentation to ensure accuracy during installs.
Coordinate implementation requirements with appropriate departments.
Create and update system training guides/scripts and implementation tools for the Retail Solutions portfolio.
Ability to conduct, in person or virtual, full-scope innovation/systems demonstrations as needed.
Conduct Train-the-Trainer and product information presentations with internal and external customers.
Monitor and evaluate training program’s effectiveness and provide recommendations for modifications.
Maintain consistent working knowledge of all SG systems functionalities and enhancements while also being responsible for presenting any potential system opportunities with recommended solutions.
Serve as high-tier support to field questions and investigate concerns raised by lottery and retail partners.
Work with internal teams to ensure the product technology functions as designed.
Other functions and responsibilities as assigned.