Implementation Coordinator - Government

University of Texas at Austin•Austin, TX

1d•Hybrid

About The Position

Supports efforts and ensures fidelity of implementation of the OnRamps Government course and coordinates a high-level of instructional and professional development service and support to OnRamps Instructors. This role involves developing and maintaining strong relationships with external and internal stakeholders by providing exceptional customer service, technical support, and problem-solving. The position also includes developing and implementing annual professional learning institutes and ongoing professional development activities for OnRamps instructors.

Requirements

Bachelor’s degree in Government, Political Science, education, or related field.
Demonstrated understanding of High School teaching and learning.
Exceptional customer service skills, with the ability to engage multiple internal and external stakeholders with decorum and tact.
Three years teaching experience at a high school or college level.
Relevant education and experience may be substituted as appropriate.

Nice To Haves

Master’s degree in Government, Political Science, education, or related field.
Experience providing support or instructional coaching to teachers.
Proficient in Canvas Learning Management System (LMS) or another LMS.
Proficient in Smartsheet or other Project Management system.
Ability to communicate technical information to lay audiences using a respectful, client-focused approach.
Five years teaching experience at a high school or college level.

Responsibilities

Supports OnRamps Instructors in implementing courses with fidelity along the OnRamps Four Pillars.
Develops and maintains strong relationships with external and internal stakeholders by providing exceptional customer service, technical support, and problem-solving with professionalism, positivity, tact and decorum.
Develops and implements annual professional learning institutes during Summer, Fall, and Spring for OnRamps instructors in close collaboration with the Course Leads, OnRamps Assistant Director, and Professional Learning and Development team to ensure and enhance course implementation aligned to the OnRamps four pillars.
Implements on-going professional development and learning activities through weekly communication, monthly virtual meetings, and professional learning institutes.
Uses standardized relationship building strategies to cultivate and lead a facilitated network of OnRamps Instructors.
Develops and implements interventions for instructors with implementation challenges and those that are onboarded to OnRamps after annual Summer Institutes and throughout the academic year.
Utilizes data to ensure fidelity of implementation of OnRamps courses using data science methodologies, such as instructor engagement, pacing, and submissions.
Supporting fidelity of implementation may include instructor resources in headquarters and investigations of academic integrity.
Supports an instructor support system by using mentor instructors and online platforms to provide extra support for new OnRamps Instructors.
Sustains a virtual community for our instructors across the state by utilizing online platforms and mentor instructors.
Supports and engages designated special projects as assigned that support the mission and strategic direction of OnRamps as an organization.