Implementation Coordinator

Liquid Environmental Solutions•Irving, TX

8d•Onsite

About The Position

The primary function of this role is to oversee the addition/set up of new accounts to Liquid Environmental Solutions by providing support to the Key Account Solutions Team and new customers. In this role, the Implementation Coordinator will be the primary first point of contact for Key Account Customers to ensure successful account implementation. The Implementation Coordinator must have excellent communication and strong problem solving skills along with being able to prioritize and multitask to complete all tasks accurately in a timely manner.

Requirements

2+ years of administrative experience
Proficient in Microsoft Outlook, Word, PowerPoint, Excel
Independent and self-motivated
Ability to work some flexible hours/overtime
Professional caliber of communication skills
Ability to connect with and partner with management in multiple departments
Ability to balance multiple tasks
Holds one’s self accountable to complete assigned tasks
Ability to read and understand communications in Excel spreadsheets
Comfortable with speaking on the phone with internal customers

Nice To Haves

Bachelor’s degree preferred

Responsibilities

Assists the Key Account Solutions Managers in the management, rollout and implementation of new accounts
May be involved in pre-sales meetings /presentations. Fosters an open line of communication via phone, email, and face to face with Key Account Solutions Managers and customers
Creates a wide variety of weekly reports on implementation status for internal/external use
Owns implementation process from the beginning to the end ensuring all aspects of setup are complete
Review customer accounts to ensure implementations are completed on time
Partners closely with multiple groups and departments
Account update on all first services
Researching cause of concerns internally with the ability to find resolutions independently
Troubleshoot and resolve issues during implementation
Develop opportunities for process improvement
Facilitate transition to account administrator once implementation is completed