Implementation Consultant
About The Position
Illumia is an industry leader in bringing the best integrated technology solutions to education, healthcare, and business campuses worldwide. Illumia was built on the collective expertise of two legacy cultures, and brings together people, technology, and insight to pioneer the art of the experience across the communities we serve. Be a part of this exciting organization and improving the lives of people doing mission-critical work. We strive to provide the best customer experience in the industry and have succeeded with a single, strong motivating principle: We serve our user community. Our success and growth are directly attributed to our people. Our newly named company is dedicated to fostering a culture of integrity, respect, and continuous personal development. We maintain an entrepreneurial spirit, where creativity, innovative problem-solving, and learning agility drive our day-to-day actions.
Requirements
- Degree or certificate in a technical or IT concentration, or equivalent work experience.
- Ability to learn and master new software solutions.
- Basic knowledge of Microsoft products, including but not limited to Excel.
- Strong interpersonal skills with excellent oral and written communication.
- Detail-oriented and proactive mindset.
- Strong time management skills.
- Ability to develop and maintain deployment priorities with minimal supervision.
- Ability to work independently with little to no supervision.
Nice To Haves
- Experience working in a Higher Education environment.
- Experience working in dining service management.
- Experience working with Illumia (formerly Transact Campus) solutions.
- Experience in a client technical support or service role.
- Experience deploying or supporting Point of Sale and eCommerce solutions.
Responsibilities
- Deploy Illumia’s Cloud POS solution.
- Deploy Illumia’s Mobile Ordering solution.
- Deploy additional Illumia solutions as training and demand allow.
- Develop familiarity with and deploy third-party payment solutions.
- Understand third-party hardware, such as HP and NCR equipment.
- Independently manage and provide service on short-term technical project engagements.
- Meet established department goals related to target completion dates, customer satisfaction, deployment throughput, and more as assigned.
- Deliver onsite and remote installation duties as assigned.
- Support launch events for clients remotely and onsite as assigned.
- Deliver expert training and consultative services to provide optimal system functionality.
Benefits
- Flexible time off to include paid holidays and volunteer time.
- Robust health, dental, and vision insurance plans on your first day of employment.
- Comprehensive employee assistance program (EAP).
- Employer-paid life insurance/AD&D/short-term and long-term disability insurance.
- Flexible spending account (FSA) or health savings account (HSA).
- Matched 401(k).
- Employee stock purchase plan.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
