Implementation Consultant

BenTek • Palm Beach Gardens, FL

1d

About The Position

The Implementation Consultant leads end-to-end client implementations of the Bentek platform. Reporting to the Implementation Manager, the IC owns project planning and governance, requirements discovery, documentation, cross-functional coordination, and client communication to ensure implementations and renewals are delivered on time and within the defined scope of services. The IC owns the implementation project plan from kickoff through go-live, including milestones, deliverables, decision points, and stakeholder responsibilities. They facilitate recurring client status meetings, drive action items to closure, and communicate progress, risks, and timeline impacts to clients and internal leadership. The role involves leading discovery to gather benefit plan documentation, eligibility requirements, payroll/HRIS details, vendor contacts, and current-state processes, validating requirements against the contracted scope. The IC analyzes employer business rules and administrative practices and translates them into documented configuration requirements. They document and obtain approval of eligibility rules, workflows, plan designs, rates, and required forms/materials. The IC manages implementation documentation, including benefit and rate specification documents, configuration sign-offs, and audit trails. They partner with technical teams to coordinate data migration activities and resolve data discrepancies. The IC also coordinates carrier, payroll, and third-party integrations by collecting file requirements and supporting setup, testing, troubleshooting, and readiness for production. They lead internal quality assurance activities, including configuration peer review, end-to-end test scenario validation, and coordination of User Acceptance Testing (UAT) with the client. The IC provides proactive, timely client communication on deliverables, due dates, decisions needed, and next steps, and maintains accurate implementation status in the client portal. They prepare and lead client meetings/calls, including agendas and documented action items. The IC collaborates closely with the Implementation Manager and cross-functional partners to ensure a coordinated client experience. They track issues, risks, and dependencies; escalate blockers; and implement mitigation plans. The IC coordinates go-live planning and transition to Client Success, including training delivery, final validations, and support readiness. They build collaborative relationships with client representatives and Partners to ensure timely decisions and accurate implementation outcomes. The IC maintains client-facing implementation materials in the Bentek client portal and contributes to continuous improvement initiatives and other projects as assigned.

Requirements

• Bachelor’s degree in human resources, Business Administration, Information Systems, or a related field (or an equivalent combination of education and experience) is highly preferred.
• Prior experience implementing, configuring, or working with Benefits Administration/HRIS/ERP, or similar software is highly preferred.
• 1-3 years of professional experience in HR/Benefits preferred.
• Valid Driver’s license is required.
• Proficient in Microsoft Office Suite (especially Excel) and comfortable learning new web-based systems.
• Excellent verbal and written communication skills, including the ability to lead client meetings and translate complex requirements into clear documentation.
• Strong organizational skills with the ability to manage multiple timelines, prioritize competing demands, and maintain attention to detail.
• Self-motivated and proactive with regard to identifying issues, escalating risks, and driving resolution.

Nice To Haves

• Knowledge of benefits enrollment/administration and/or HRIS, payroll, or ERP platforms.
• Experience with project tracking tools (e.g., Jira) and project plans/schedules (e.g., Microsoft Project) is a plus.
• Exposure to data migration, eligibility/payroll audits, carrier file testing (e.g., 834 or custom formats), and UAT coordination is preferred.

Responsibilities

• Owns the implementation project plan from kickoff through go-live, including milestones, deliverables, decision points, and stakeholder responsibilities.
• Facilitates recurring client status meetings, drives action items to closure, and communicates progress, risks, and timeline impacts to clients and internal leadership.
• Leads discovery to gather benefit plan documentation, eligibility requirements, payroll/HRIS details, vendor contacts, and current-state processes; validates requirements against the contracted scope.
• Analyzes employer business rules and administrative practices (benefit administration, payroll deductions, eligibility, retiree/union groups) and translates them into documented configuration requirements.
• Documents and obtains approval of eligibility rules, workflows, plan designs, rates, and required forms/materials used for system configuration and annual renewals.
• Manages implementation documentation, including benefit and rate specification documents, configuration sign-offs, and audit trails in accordance with Bentek standards.
• Partners with technical teams to coordinate data migration activities (data extracts, mapping, initial data audits, cleansing, and loads) and to resolve data discrepancies.
• Coordinates carrier, payroll, and third-party integrations by collecting file requirements and supporting setup, testing, troubleshooting, and readiness for production.
• Leads internal quality assurance activities, including configuration peer review, end-to-end test scenario validation, and coordination of User Acceptance Testing (UAT) with the client.
• Provides proactive, timely client communication on deliverables, due dates, decisions needed, and next steps; maintains accurate implementation status in the client portal.
• Prepares and leads client meetings/calls (kickoff, discovery, configuration review, testing, training, and go-live readiness), including agendas and documented action items.
• Collaborates closely with the Implementation Manager and cross-functional partners (Client Success, Engineering/Technical Support, and Solutions/EDI) to ensure a coordinated client experience.
• Tracks issues, risks, and dependencies; escalates blockers; and implements mitigation plans to keep projects on schedule and within scope.
• Coordinates go-live planning and transition to Client Success, including training delivery, final validations, and support readiness.
• Builds collaborative relationships with client representatives (HR, Payroll, IT, Benefits) and Partners (Brokers, Carriers) to ensure timely decisions and accurate implementation outcomes.
• Maintains client-facing implementation materials in the Bentek client portal (status, deliverables, documentation, and communication history).
• Contributes to continuous improvement initiatives (templates, checklists, playbooks, and process enhancements) and other projects as assigned.

Benefits

• BenTek is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, national origin, disability, age, or military or veteran status in accordance with federal law.
• In addition, BenTek complies with applicable state and local laws governing non‑discrimination in employment in every jurisdiction in which it maintains facilities.
• BenTek also provides reasonable accommodation to qualified individuals with disabilities in accordance with applicable laws.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1-10 employees