Implementation Consultant

SeatGeek•New York, NY

8h•Hybrid

About The Position

SeatGeek believes live events are powerful experiences that unite humans. With our technological savvy and fan-first attitude we’re simplifying and modernizing the ticketing industry. The Implementation Consultant delivers services to onboard SeatGeek clients to our products and features. Working with both new and existing clients, the Implementation Consultant owns the technical delivery of projects in line with the defined scope and solution. As an expert in the implementation of our products and features, the Implementation Consultant is responsible for workstreams or entire projects focused on setup, configuration, and change management. They consult with our clients and internal teams to ensure optimal usage and client satisfaction.

Requirements

2+ years of experience in technology-related services delivery
Experience in consultation and requirements gathering
Deep knowledge of ticketing technology
Industry expertise, including an understanding of the needs and objectives of sports and entertainment-focused businesses
A strong communicator, able to tailor communications to varied audiences
Commitment to ownership and accountability, able to execute against a brief, navigate challenges, and push for optimal outcomes
Creativity with problem solving - you can effectively digest problems and assess potential solutions, and execute those solutions
Comfort managing competing priorities while maintaining focus on delivery.
Organizational and conscientious in execution
Consultative approach, able to listen and interpret the needs of others, and lead towards solutions

Responsibilities

Work collaboratively, constructively, and assertively with clients and internal teams to deliver implementation projects successfully and efficiently
Consult with clients to understand their requirements and align proposed solutions with their objectives
Lead and own workstreams or entire projects
Build strong, collaborative relationships with clients and stakeholders
Contribute to initiatives focused on process improvement, efficiency, and client satisfaction
Maintain a strong understanding of our products and features as they evolve, and their applicability to client requirements
Support clients onsite as part of project deliveries and go-lives

Benefits

Discretionary annual bonus
Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely
A WFH stipend to support your home office setup
Unlimited PTO
Up to 16 weeks of fully-paid family leave
401(k) matching
Student loan matching program
Health, vision, dental, and life insurance
Up to $25k towards family building, reproductive health services and Gender-affirming care
$500 per year for wellness expenses
Subscriptions to Headspace (meditation), Headspace Care (therapy), and One Medical
$120 per month to spend on tickets to live events
Annual subscription to Spotify, Apple Music, or Amazon music