(fluent English) Implementation Consultant (remote)

SupportYourApp

2d•Remote

About The Position

We are looking for an enthusiastic and results-oriented Implementation Consultant for our B2B client. In this role, you will be responsible for leading the entire implementation journey, from project kickoff to successful Go-Live. You will act as a trusted advisor, helping B2B clients transform their procurement and financial processes by configuring the platform, managing complex implementation projects, and driving user adoption.

Requirements

1+ year of experience in B2B SaaS Implementation, Project Management, Customer Success, or a similar customer-facing role.
Proven experience managing multiple customer implementation projects simultaneously while keeping deadlines, stakeholders, and project scope under control.
Advanced English proficiency, both written and spoken, with confidence in leading business meetings and negotiations.
Strong analytical mindset and advanced Excel or Google Sheets skills, with the ability to organize, validate, and work with business metrics and data.
Experience understanding and configuring complex B2B SaaS products, ERP, CRM, or similar business systems.
Excellent change management mindset with the ability to handle user resistance, simplify complex system logic, and guide corporate clients through process transformations.
Customer-oriented, proactive, and highly organized approach with excellent presentation, communication, and relationship-building skills.
Natural curiosity and a problem-solving mindset, with the ability to reverse-engineer technical issues and effectively collaborate with engineering teams to resolve complex implementation challenges involving APIs and integrations.
Ability to guide clients through organizational and process change, simplify complex product logic, and act as a trusted implementation advisor.

Nice To Haves

Experience implementing or onboarding B2B SaaS customers in the US, UK, or European markets.
Understanding of finance, accounting, procurement, or other core business operations.
Experience working with ERP systems (such as NetSuite, QuickBooks, Xero), CRM platforms, or other enterprise software.
Academic background in economics, finance, management, business, or a related technical field.

Responsibilities

Lead end-to-end implementation projects, acting as the primary point of contact from point-of-sale to a fully operational, live product and ensuring a seamless client experience.
Conduct deep-dive discovery sessions to understand clients' procurement and financial processes and translate business requirements into customized, optimized product workflows.
Manage timelines, deliverables, and technical alignment, guiding clients through data mapping, validation, and migration of vendor lists, budgets, item catalogs, and other business data into the platform.
Keep both internal teams and client-side stakeholders on track with strict deadlines, managing risks and unblocking technical dependencies.
Deliver high-impact interactive workshops and onboarding sprints for key client stakeholders, enabling them to operate the platform independently.
Create tactical, highly structured enablement resources (deployment playbooks, configuration guides, short video workflows) to standardize the implementation process.
Partner with Sales, Product, and QA teams to escalate technical blockers and translate client feedback into actionable product improvements.