Implementation Consultant

BigTime Software•Chicago, IL

8d•$70,000 - $80,000

About The Position

The Implementation Consultant is responsible for leading customers through a successful implementation of BigTime products, from project kickoff through go-live. This role manages the implementation project, guides customers through configuration and best practices, and ensures they are prepared to confidently use BigTime in their day-to-day operations. Beyond implementation, the Implementation Consultant may deliver additional services such as training, workflow optimization, stabilization assessments, and other approved Professional Services engagements as customer needs evolve. Success in this role requires strong project management skills, consultative problem solving, and the ability to translate business requirements into effective solutions within the BigTime platform.

Requirements

Demonstrated ability to manage multiple concurrent client engagements against defined timelines and milestones.
Comfort building and maintaining project plans and status reporting without heavy oversight.
Working knowledge of standard project management practices.
Ability to translate a client's legacy workflow into a BigTime configuration that reflects best practice, not a like-for-like copy.
Confident, consultative communication style; able to lead a room of client stakeholders through a working session or a difficult conversation.
Strong written communication for follow-up emails, recaps, and internal Salesforce documentation.
Judgment to identify at-risk clients early and escalate before a relationship is in jeopardy.
Applicants must be authorized to work in the U.S.
Ability to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Nice To Haves

Prior experience in a professional services, implementation, or client-facing consulting role, ideally within a SaaS or PSA environment.
Experience creating workflow automations using Claude or other generative AI tools to improve implementation efficiency and client outcomes.
Experience with data migration projects.
Experience delivering both implementation and post-implementation (assessment, training, or custom) engagements.
Comfort troubleshooting integration issues (for example, QuickBooks Online sync) and knowing when to escalate versus resolve directly.
Strong working knowledge of the BigTime platform, including time tracking, billing and invoicing, project setup, and reporting.

Responsibilities

Establish and partner on the overall relationship with each assigned client throughout implementation with the Relationship Manager.
Identify the client's core business drivers early and use them as the throughline for kickoff calls, working sessions, follow-up emails, and the close-out meeting.
Build and maintain an Implementation and project timeline, sharing an updated version with the client before every session.
Identify at-risk implementations early, create an at-risk record, and build a recovery plan in partnership with the Relationship Manager.
Own the end-to-end data migration process, partnering with Escalation Engineers when custom scripting or technical expertise is required.
Close out each implementation once the client is stabilized and confident, and capture client sentiment through a satisfaction survey.
Run the implementation like a project: scoped milestones, a documented timeline, clear ownership, and a defined path to go-live.
Schedule and run working sessions at a cadence that keeps momentum, adjusting scope and timeline transparently when the client's needs change.
Record sessions, and follow up every call with a written recap covering what was covered, what's next, and any open items.
Escalate platform issues or enhancement requests that put an implementation at risk, and keep the Service’s Management Team informed of escalation impact.
Apply core project management principles (scope, schedule, risk, and stakeholder management).
Deliver approved Professional Services engagements, including additional training, workflow optimization, custom invoice calculators, XML invoice templates, reporting, and other post-implementation services.
Provide consultative guidance on BigTime best practices for time tracking, billing, invoicing, reporting, and project management, helping customers maximize the value of the platform.
Work closely with Sales, Solutions Consulting, Customer Success, Product, and Support to keep the client's experience consistent end-to-end.
Flag areas of concern before an implementation kicks off by consulting with Sales and Solutions Consulting on anything that may require nonstandard configuration.
Maintain accurate, current notes in Salesforce for every engagement, including the Implementation Plan, timeline, and key decisions.
Keep engagement status, at-risk flags, and PS Opportunity fields current so leadership has visibility into pipeline health.