Implementation Consultant (Intellectual Property)

Clarivate•Ann Arbor, MI

18d•$70,000 - $90,000•Hybrid

About The Position

Clarivate is hiring an Implementation Consultant for its Intellectual Property team. This customer-facing role partners with clients to deploy Clarivate software solutions and guides them through implementation, adoption, and best practices. The consultant serves as a trusted advisor, manages end-to-end implementation projects, addresses complex challenges, and helps customers maximize the value of Clarivate products while providing an exceptional client experience. The position focuses on corporate clients and is part of the Service Implementation team, which has five consulting groups supporting client segments within Clarivate’s Intellectual Property business. The role reports to the Manager of Service Implementation and collaborates with a knowledgeable global team. Many close colleagues are based in Ann Arbor. This is a full-time, permanent, hybrid position requiring work two days per week in a Clarivate office in Ann Arbor, Michigan; Alexandria, Virginia; Philadelphia, Pennsylvania; Overland Park, Kansas; Denver, Colorado; or Tempe, Arizona. The schedule is regular business hours in Eastern Time, with flexibility as needed. The expected base salary is $70,000–$90,000 USD per year, and the role is eligible for bonus earnings.

Requirements

Bachelor’s degree or equivalent relevant work experience.
At least 5 years of experience in a client implementation or client-facing role.
Intellectual Property experience or education.
At least 1 year of Salesforce experience.

Nice To Haves

Experience with IPFolio, Memotech, or TIPMS.

Responsibilities

Implement, configure, and deploy solutions using Clarivate software products, applying technical skills and domain knowledge.
Analyze and interpret business requirements, use cases, workflows, and data to implement appropriate solutions.
Identify, diagnose, and troubleshoot software product issues in collaboration with Product and Support teams.
Coordinate with cross-functional teams and stakeholders to ensure cohesive service implementation delivery.
Provide support and share knowledge throughout all phases of implementation project scope.
Perform and document implementation tasks using defined procedures and systems.
Contribute to the development and improvement of standard procedures.
Partner with corporate clients to help them implement Clarivate solutions and maximize their value.