Implementation Consultant

Deliverect • Toronto, ON

62d • $65,000 - $75,000 • Hybrid

About The Position

At Deliverect, our API-first platform is revolutionizing commerce by providing a connected suite of on and off-premise solutions. We empower both the food and retail industries to expand their revenue and simplify their operations, creating seamless experiences for businesses to sell anywhere and deliver everywhere. Join us in this exciting journey, where your contributions will directly impact how businesses connect with their customers in a rapidly evolving global market.

Deliverect
As a rapidly scaling global SaaS unicorn, Deliverect stands at the forefront of revolutionising technological solutions for the dynamic hospitality and Q-commerce sectors. Our mission is clear: to empower ambitious individuals with the skills and knowledge to make a positive impact on business. Developing in their professional careers, all the while being a part of something larger than themselves.
Department Focus:
Enter the Implementation and Consultation team at Deliverect—a key group of seasoned professionals steadfastly committed to propelling enterprise businesses to unparalleled success. We craft technical plans that seamlessly integrate our products with our client's operations. The result? Streamlined processes, reduced errors, and elevated operational efficiency, all contributing to our clients achieving their ambitious business goals.

Our approach is not just technical; it's holistic. From project management to technical expertise and continuous improvement, we ensure quality and mitigate risks at every turn. Hand-in-hand with our customers, we delve into their unique requirements, tailoring our services to meet their needs. Ongoing support and customisation are not just offerings—they're the foundations of our commitment to ensuring users get the absolute most out of our products.
Impact:
As an Implementation Consultant at Deliverect, you will be the driving force behind the successful onboarding and integration of our platform for mid-market and enterprise clients. Your ability to seamlessly guide clients through the implementation process will play a crucial role in their long-term success with our product. By leveraging your technical expertise and project management skills, you will ensure that our customers experience the full value of Deliverect’s platform from day one. Your work will have a direct impact on customer satisfaction, retention, and the overall growth of our business as we continue to expand in the dynamic B2B SaaS space.
Key Highlights:
Customer Champion: Drive successful platform adoption for mid-market and enterprise clients, ensuring they achieve their goals through seamless implementation.
Technical Expertise: Leverage in-depth knowledge of APIs, integrations, and POS systems to customize the platform and meet unique client requirements.
Project Management: Lead and manage implementation projects from start to finish, ensuring timely delivery and exceptional client experiences.
Continuous Improvement: Contribute to process improvements by providing feedback that helps enhance Deliverect’s platform and implementation workflows.

Requirements

• 3-5 years of experience in technical implementation or customer support roles within the SaaS industry.
• Proven track record of managing complex software implementations for mid-market or enterprise clients.
• Successfully led the implementation of SaaS platforms for large-scale clients, customizing solutions to meet unique business needs and ensuring timely project completion.
• APIs & Integrations: Proficiency in working with APIs, data management, and integrations.
• Familiarity with Postman for API testing is essential.
• Project Management Tools: Skilled in using project management tools like JIRA and Asana for tracking project progress, managing resources, and ensuring deadlines are met.
• CRM & Ticketing Systems: Experience with CRM platforms such as HubSpot for managing client relationships and ticketing systems like Zendesk for tracking support requests.
• Strong interpersonal and communication skills, with the ability to engage effectively with both technical and non-technical stakeholders.
• A deep commitment to delivering exceptional customer service and ensuring client success.
• Ability to anticipate customer needs and proactively address challenges.
• Excellent troubleshooting skills with the ability to diagnose and resolve complex technical issues efficiently.

Nice To Haves

• French language skills would be considered a strong asset.
• POS Systems: Experience with POS systems and online ordering platforms, particularly in the food & beverage industry, is a strong advantage.

Responsibilities

• Lead multiple implementation projects, managing timelines and client expectations.
• Collaborate with Sales, Customer Success, and Engineering teams to ensure successful project delivery.
• Configure the Deliverect platform to meet client-specific needs, including integrating POS systems, online ordering platforms, and third-party applications.
• Use tools like Postman for API testing and troubleshooting.
• Conduct training sessions for clients and partners, ensuring they have the knowledge and tools needed to effectively use the platform.
• Provide hands-on support during and after the implementation to resolve technical issues and ensure customer satisfaction.
• Identify, diagnose, and resolve technical issues that arise during implementation.
• Escalate complex problems to the engineering or product teams and ensure timely resolution for the client.
• Engage with internal teams, including Product and Engineering, to communicate client feedback and influence platform enhancements.
• Ensure a smooth handoff to the Customer Success team post-implementation.
• Identify opportunities to improve implementation workflows, streamline processes, and enhance client experiences.
• Share insights with the Professional Services team and contribute to ongoing platform development.

Benefits

• Invest in Your Growth- We provide a dedicated learning budget to help you expand your skills and knowledge in this dynamic environment.
• Solve Meaningful Challenges- Contribute to tackling some of the most significant challenges in the global tech industry, directly impacting the way businesses operate worldwide.
• Drive Innovation- Immerse yourself in a culture where innovation isn't just a buzzword – our weekly releases and new features ensure you're always working on cutting-edge solutions.
• Collaborate with a Global Team- Be part of a diverse, international team that values transparency, visibility, and a multitude of perspectives.
• Be Part of a Unicorn- Join a rapidly scaling SaaS unicorn at the forefront of the order management industry, where your contributions have significant impact.
• Enjoy Regionally Tailored Rewards- Our compensation and benefits packages are thoughtfully designed to reflect the unique needs of each market, ensuring you’re supported with what matters most—right where you are.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed