Implementation Consultant

Graitec•UNAVAILABLE, UNAVAILABLE

About The Position

The Implementation Consultant (Plant 3D) is a customer-facing role focused on delivering training, mentoring, and technical support to ensure successful software adoption. This role contributes to customer satisfaction, retention, and solution optimization through expert consulting, content creation, and collaboration with internal teams. Consulting & Training Delivery Deliver project-based support and bespoke training that accelerates customer adoption and maximizes satisfaction. Design and implement consulting packages aligned to project goals, leveraging client data and analytics for measurable impact. Lead strategic engagements and follow-up sessions, using data-driven insights to drive performance and continuous improvement. Post-Sales Technical Support Resolve technical issues efficiently, ensuring solution stability and client confidence. Apply advanced troubleshooting and root cause analysis, using analytics to identify trends and prevent recurring problems. Define and improve support frameworks, training others and integrating high-performance standards. Content Creation & Knowledge Sharing Produce high-quality documentation, articles, and videos that enhance customer enablement and brand positioning. Use analytics to measure content relevance and impact, continuously improving knowledge sharing frameworks. Lead content strategy and embed data governance for global benchmarking. Pre-Sales Engagement Demonstrate solution value and technical expertise in product demos and meetings, supporting revenue growth. Build tailored presentations and support opportunity qualification, leveraging best practices and data insights. Define pre-sales methodology and integrate predictive analytics for opportunity success. Continuous Learning & Certification Maintain and advance certifications, ensuring technical credibility and competitive advantage. Apply new learning in projects, using analytics to measure impact and identify skill gaps. Shape learning strategy and mentor peers, embedding data-driven talent development. Communication Communicate clearly and persuasively with customers and internal teams, ensuring alignment and trust. Adapt communication style to audience, using data-driven insights to influence decisions and drive project outcomes. Mentor others in impactful messaging and shape communication strategies across regions. Collaboration Foster teamwork and accelerate delivery through shared knowledge and coordinated efforts. Lead cross-functional initiatives, resolve conflicts constructively, and drive a culture of collaboration. Define frameworks that enhance enterprise team dynamics and measurable collaboration KPIs. Business Acumen Align technical decisions with business priorities, driving profitability and strategic growth. Lead initiatives that improve operational efficiency and shape strategic business direction. Mentor teams on commercial thinking and embed predictive analytics into consulting strategies. Time & Project Management Ensure efficient delivery, optimal resource utilization, and client satisfaction by meeting deadlines and maintaining profitability. Lead scheduling and resource allocation, applying analytics to optimize time usage and reduce bottlenecks. Define enterprise time management frameworks and mentor teams for strategic transformation. AI Enablement Empower clients and teams to leverage AI for efficiency and innovation, adopting AI features in Graitec products. Integrate AI-driven insights into solution design and technical delivery, benchmarking adoption and impact globally. Champion AI adoption, mentor teams, and define standards for AI-enabled implementations.

Requirements

Customer-facing role focused on delivering training, mentoring, and technical support.
Ensure successful software adoption.
Contribute to customer satisfaction, retention, and solution optimization.
Expert consulting, content creation, and collaboration with internal teams.
Deliver project-based support and bespoke training.
Design and implement consulting packages aligned to project goals.
Leverage client data and analytics for measurable impact.
Lead strategic engagements and follow-up sessions.
Use data-driven insights to drive performance and continuous improvement.
Resolve technical issues efficiently.
Ensure solution stability and client confidence.
Apply advanced troubleshooting and root cause analysis.
Use analytics to identify trends and prevent recurring problems.
Define and improve support frameworks.
Train others and integrate high-performance standards.
Produce high-quality documentation, articles, and videos.
Enhance customer enablement and brand positioning.
Use analytics to measure content relevance and impact.
Continuously improve knowledge sharing frameworks.
Lead content strategy and embed data governance for global benchmarking.
Demonstrate solution value and technical expertise in product demos and meetings.
Support revenue growth.
Build tailored presentations.
Support opportunity qualification, leveraging best practices and data insights.
Define pre-sales methodology and integrate predictive analytics for opportunity success.
Maintain and advance certifications.
Ensure technical credibility and competitive advantage.
Apply new learning in projects.
Use analytics to measure impact and identify skill gaps.
Shape learning strategy and mentor peers.
Embed data-driven talent development.
Communicate clearly and persuasively with customers and internal teams.
Ensure alignment and trust.
Adapt communication style to audience.
Use data-driven insights to influence decisions and drive project outcomes.
Mentor others in impactful messaging.
Shape communication strategies across regions.
Foster teamwork and accelerate delivery through shared knowledge and coordinated efforts.
Lead cross-functional initiatives.
Resolve conflicts constructively.
Drive a culture of collaboration.
Define frameworks that enhance enterprise team dynamics and measurable collaboration KPIs.
Align technical decisions with business priorities.
Drive profitability and strategic growth.
Lead initiatives that improve operational efficiency.
Shape strategic business direction.
Mentor teams on commercial thinking.
Embed predictive analytics into consulting strategies.
Ensure efficient delivery, optimal resource utilization, and client satisfaction.
Meet deadlines and maintain profitability.
Lead scheduling and resource allocation.
Apply analytics to optimize time usage and reduce bottlenecks.
Define enterprise time management frameworks.
Mentor teams for strategic transformation.
Empower clients and teams to leverage AI for efficiency and innovation.
Adopt AI features in Graitec products.
Integrate AI-driven insights into solution design and technical delivery.
Benchmark adoption and impact globally.
Champion AI adoption.
Mentor teams and define standards for AI-enabled implementations.

Responsibilities

Deliver project-based support and bespoke training that accelerates customer adoption and maximizes satisfaction.
Design and implement consulting packages aligned to project goals, leveraging client data and analytics for measurable impact.
Lead strategic engagements and follow-up sessions, using data-driven insights to drive performance and continuous improvement.
Resolve technical issues efficiently, ensuring solution stability and client confidence.
Apply advanced troubleshooting and root cause analysis, using analytics to identify trends and prevent recurring problems.
Define and improve support frameworks, training others and integrating high-performance standards.
Produce high-quality documentation, articles, and videos that enhance customer enablement and brand positioning.
Use analytics to measure content relevance and impact, continuously improving knowledge sharing frameworks.
Lead content strategy and embed data governance for global benchmarking.
Demonstrate solution value and technical expertise in product demos and meetings, supporting revenue growth.
Build tailored presentations and support opportunity qualification, leveraging best practices and data insights.
Define pre-sales methodology and integrate predictive analytics for opportunity success.
Maintain and advance certifications, ensuring technical credibility and competitive advantage.
Apply new learning in projects, using analytics to measure impact and identify skill gaps.
Shape learning strategy and mentor peers, embedding data-driven talent development.
Communicate clearly and persuasively with customers and internal teams, ensuring alignment and trust.
Adapt communication style to audience, using data-driven insights to influence decisions and drive project outcomes.
Mentor others in impactful messaging and shape communication strategies across regions.
Foster teamwork and accelerate delivery through shared knowledge and coordinated efforts.
Lead cross-functional initiatives, resolve conflicts constructively, and drive a culture of collaboration.
Define frameworks that enhance enterprise team dynamics and measurable collaboration KPIs.
Align technical decisions with business priorities, driving profitability and strategic growth.
Lead initiatives that improve operational efficiency and shape strategic business direction.
Mentor teams on commercial thinking and embed predictive analytics into consulting strategies.
Ensure efficient delivery, optimal resource utilization, and client satisfaction by meeting deadlines and maintaining profitability.
Lead scheduling and resource allocation, applying analytics to optimize time usage and reduce bottlenecks.
Define enterprise time management frameworks and mentor teams for strategic transformation.
Empower clients and teams to leverage AI for efficiency and innovation, adopting AI features in Graitec products.
Integrate AI-driven insights into solution design and technical delivery, benchmarking adoption and impact globally.
Champion AI adoption, mentor teams, and define standards for AI-enabled implementations.