Implementation Consultant
About The Position
The WM Implementation team at Trapeze is accountable for implementing the OPS software solution for our customers, and ensuring the implementation meets the customers expectations and is of the highest quality. Working with our clients and project team, you are a consultant working directly with clients and colleagues to improve transit operations through the use of our OPS Software. As an Implementation Specialist your primary responsibilities during an implementation will include business analysis, requirements gathering, configuration, testing, developing training materials and delivering training. You are an ambitious and driven individual and have the ability to quickly learn and install Trapeze proprietary software. You will be responsible for delivering quality project deliverables and ensuring that the customer is receiving the best possible customer service.
Requirements
- 3 to 5 years of direct customer facing experience in a technical software support role.
- Bachelors Degree or Diploma relevant to the information technology industry is preferred
- Ability to travel up to 75% within North America.
- Experience working with MS SQL and Oracle databases as well as writing queries to extract data.
- Superior Troubleshooting and problem solving skills.
- Excellent consulting and business analysis skills.
- Strong Software configuration skills with an ability to work with system logging to identify problems.
- Prior experience implementing/testing configurable software solutions.
- Superior command of written English with a demonstrated ability to produce quality documentation.
- Excellent communication and active listening skills.
- Understanding of all Windows Platforms including Windows 7, Windows 10.
- Experience with web based service architecture.
- Previous experience/knowledge of the transit industry.
Responsibilities
- Working closely with the Customer, Project Manager and the Professional Services team to ensure that our solution is delivered and operational in the most efficient and effective manner possible.
- Analyze and document in detail a customer's business requirements and understand their business processes.
- Develop strong relationships with your clients and establish credibility and trust quickly.
- Confidently communicate about the Software and the Project status to internal and external stakeholders.
- Interpreting union contracts and understanding how a customers business rules will be addressed through different software configurations.
- Work under minimal supervision and deal with multiple projects effectively and efficiently, meeting stringent timelines and changing priorities.
- Using your strong leadership skills and the ability to think analytically and strategically to resolve problems.
- Create training content and deliver training to the customers end users or subject matter experts.
- Support customer testing activities; log and track customer issues and ensure they are resolved in a timely manner.
- Always looking for ways to make things better, faster and more streamlined – both for customers and internally.
- Supporting the building and continuous improvement of implementation templates and project artifacts that are critical to the OPS Implementation Team.
Benefits
- Life Insurance, Short-Term, and Long-Term Disability Coverage as well as Medical, Dental, and Vision coverage options for you and your family.
- Employee Stock Purchase Plan, Company Bonus Plan, Referral Bonus Program, Computer Purchase Plan and more.
- Company-paid Holidays, Vacation, and Personal Time Off.
- Flexible working hours policy and remote work.
- Employee education and development program that includes 100% tuition fees and book reimbursement (Some restrictions apply).
- Employee Assistance Program provides counseling and wellness services.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
