Implementation Consultant

Explorance•Montreal, QC

66d•Onsite

About The Position

We are looking for a versatile Implementation Consultant who can navigate the intersection of business strategy and technical execution. You aren't just a an implementation consultant; you are a trusted advisor who helps clients transform their feedback culture through our technology. This is a high-impact role built on four core pillars: Project Management, Business Analysis/ Consulting, Technical Implementation, and Knowledge Transfer.

Requirements

3-5+ years in Professional Services, SaaS implementation, or technical consulting.
Expert-level skills (VLOOKUP/XLOOKUP, Pivot Tables, Power Query) for advanced data cleansing and mapping.
Strong skills in querying and data manipulation for complex reporting.
Ability to write and troubleshoot scripts for advanced data visualization and UI/UX enhancements.
Proficiency in HTML/CSS and a solid understanding of APIs and SSO.
Exceptional ability to explain complex technical concepts to non-technical stakeholders (e.g., HR Directors or Faculty Deans).
Fluency in English is required; proficiency in French is a strong asset for our Montreal-based operations.
Bachelor’s degree in business administration, Computer Science, MIS, or a related field.

Responsibilities

Manage software implementation projects from initial kick-off through to final "Go-Live."
Proactively identify project risks, manage timelines, and ensure delivery stays within the agreed-upon scope.
Serve as the primary point of contact, providing regular status updates to both technical teams and executive sponsors.
Lead sessions to understand client pain points, workflows, and success metrics.
Translate complex business requirements into functional specifications for the Blue platform.
Advise clients on survey methodology, anonymity thresholds, and reporting hierarchies to ensure high-quality data.
Hands-on setup of the Blue platform, including workflows, automation rules, and reporting dashboards.
Utilize advanced data manipulation techniques to prepare and validate large datasets for system ingestion.
Utilize scripting and technical logic to automate data flows and enhance system behavior.
Lead User Acceptance Testing (UAT) to ensure the solution is robust and error-free.
Train client administrators to become power users who can manage their own feedback cycles independently.
Develop tailored user guides, training videos, and documentation specific to the client’s unique setup.