Implementation Consultant

The Descartes

32d•Remote

About The Position

Join Descartes, a global leader in logistics technology, where your skills help shape the future of international trade. As an Implementation Consultant, you'll play a critical role in delivering software solutions that streamline customs brokerage and foreign trade zone operations for some of the world's leading companies. This is more than just a job, it’s a chance to build a career that matters. You’ll collaborate with cross-functional teams and customers alike, helping businesses implement powerful tools to move goods efficiently and compliantly across borders.

Requirements

3–5 years of experience in Foreign Trade Zone, Customs brokerage, freight forwarding, or logistics.
Bachelor’s degree in Supply Chain Management or a related field or equivalent experience.
Strong communication skills for interacting with customers and internal teams.
Analytical mindset with a passion for solving business problems.
Self-starter with excellent time management and attention to detail.
Proven ability to manage multiple projects and priorities in a dynamic environment.
Experience with user training, documentation, and data mapping.

Nice To Haves

Experience with software implementation.
Knowledge of SQL, XML, or report generation tools.
Background in working with SaaS or enterprise software solutions.

Responsibilities

Lead and support the implementation of Descartes' solutions, including system configuration, testing, and go-live activities.
Collaborate with customers to understand their business processes, gather requirements, and propose best-fit solutions.
Apply technology and business knowledge to solve business problems.
Deliver live and virtual training sessions tailored to user needs.
Interface with customer IT teams who will map to standard integration formats.
Configure applications.
Conduct data analysis, testing and validation of data and the application to ensure high-quality outcomes.
Manage project timelines, documentation, and stakeholder communications.
Troubleshoot and resolve post-implementation issues, ensuring customer satisfaction.
Continuously seek to optimize the implementation process based on customer feedback.
Document business processes, goals, and results.
Travel maybe required- 10-20%