Implementation Consultant

EcoOnline•Toronto, ON

9d•Hybrid

About The Position

We’re a growing global tech company, with huge potential for curious and caring minds, committed to each other, to deliver solutions that protect people and the planet for future generations. Our team of experts are focused on creating meaningful impact and making a real difference for our customers. Impact: A strong connection to our mission through product, customer and impact is essential. We protect people and the planet by helping businesses mitigate risks and create safer, healthier workplaces. Innovation: Trusted by over 11,000 customers, you’ll have the chance to work with industry experts and thought leaders, dedicated to driving positive change. We believe in fostering a trusting environment that empowers our team to grow, innovate, and succeed. Growth: Connect commercial growth to personal growth opportunities. Benefit from a wide range of learning opportunities for ambitious professionals seeking development in a rapidly expanding sector. We're on a mission to protect people and the planet by building and deploying transformative software. We need everyone's energy and commitment, regardless of region or rank, to make that mission a reality for millions more customers. Our culture code, a set of principles that underpins our values, is our commitment to each other and working better together. Join EcoOnline and be part of a mission dedicated to driving positive change. Read on to learn more about the opportunity and how you can have a positive impact! Our EHS teams provide innovative SaaS solutions that enable global customers to digitise their Environmental, Health, Safety, and Quality (EHSQ) processes. With user-friendly EHSQ software, we empower organisations of all sizes to achieve engagement and operational excellence, resulting in safer, sustainable, and more productive workplaces.

Requirements

Experience acting as the primary point of contact from implementation through to BAU, supporting national and international clients.
Strong understanding of software implementation lifecycles, including system configuration and agile delivery.
Proven ability to gather, analyse and clearly document requirements, technical documentation and functional specifications.
Skilled in running client and internal workshops to elicit requirements, manage scope, and deliver effective user training.
Confident communicator with excellent stakeholder management, facilitation and negotiation skills.
Proactive and self‑driven, able to take initiative, make sound decisions and deliver results in fast‑paced environments.
Highly organised with strong multitasking and time‑management skills.
Comfortable working both independently and collaboratively as part of a team.

Nice To Haves

Ideally, experience or knowledge of Health & Safety software.

Responsibilities

End-to-End Project Delivery: Accountable for successfully delivering implementation projects from initiation through transition to BAU, ensuring projects are completed on time, within scope, and aligned to agreed client objectives.
Client Requirements & Solution Design: Accountable for effectively eliciting, and validating client requirements, and translating these into best practice EcoOnline system configurations that meet national and international client needs.
System Configuration & Quality Assurance: Accountable for accurate and high-quality system configuration, ensuring adherence to program scope, implementation standards, and agreed success criteria.
Stakeholder Engagement & Workshop Facilitation: Accountable for leading effective client workshops, managing stakeholder expectations, protecting scope, and fostering collaborative decision-making to drive successful project outcomes.
Client Relationship Management & Knowledge Transfer: Accountable for acting as the primary technical point of contact throughout implementation, building strong client relationships, and ensuring a smooth transition to business as usual (BAU).