Implementation Consultant

Mitratech

5d•$50,000 - $55,000•Remote

About The Position

At Mitratech, we are a team of innovators focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available. For over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries. As we continue to grow, we’re always looking for resourceful, enthusiastic, and fresh perspectives. Join our global team and see what makes Mitratech a truly exceptional place to work! As a part of the HRC Trakstar Professional Services Team, you'll work within our Professional Services organization to help support SMB and enterprise-level implementations across three product lines of Trakstar Perform, Learn and Hire.

Requirements

Minimum 1 year of experience implementing software within a professional services organization
Google Workspace
Microsoft Office
JIRA / Confluence
Salesforce
Strong time management and organization
Project management experience

Responsibilities

Consult with clients during the software implementation phase to translate their business needs to functional areas of the platform.
Lead the technical solution architecture for mid-sized and enterprise accounts.
Validate and organize large sets of data.
Attend weekly client meetings and contribute as needed.
Work closely with internal teams to report on and resolve product enhancements, bugs, and support requests throughout the implementation process.
Lead implementation discovery, setup and configuration of their product.
Create and update internal documentation regarding best practices and procedures. Train colleagues on updates.
Assist in training new team members.
Periodically assist team members in other departments with support cases.
Attend product prioritization, stakeholder and update meetings; assist in UAT for product releases.