Implementation Consultant

Encompass Technologies•Fort Collins, CO

6d•Hybrid

About The Position

The Implementation Consultant supports the Professional Services team in delivering Encompass solutions aligned with customer goals. They collaborate with customer success, establish trust, and enhance product knowledge and onboarding methods. Key duties include configuring solutions, providing basic project management, coordinating activities, and resolving issues within Encompass. A successful consultant can configure solutions independently, specialize in specific solutions, implement add-ons, and effectively communicate with the services team.

Requirements

Bachelor’s degree or equivalent relevant experience
3+ years experience leading implementations for ERP, warehouse management, account/financial, and/or beverage production software solutions and delivery methods.
Utilize outstanding communication and presentation skills to contribute to projects while managing multiple priorities and activities to completion.
Use basic tools including MS Office, Visio, Google Suite, etc.
Logical mindset and ability to follow structured delivery approaches, processes, and solution logic.

Nice To Haves

Previous experience in the beverage distribution or production industry preferred

Responsibilities

Work as part of a project team to implement Encompass products aligned to our customers’ desired workflow (jobs to be done).
Working from a high level design, lead customers through decisions which will inform system configuration.
Understand and communicate the value of platform capabilities in the context of our customers' needs.
Be a product and industry subject matter expert who can direct customers to analytics and reports to demonstrate business outcomes.
Gather customer information to help troubleshoot implementation related issues as they arise. This might require conducting additional research to identify root causes and coordinate a plan to resolve or mitigate the issue.
Use documentation and reference materials to enhance customer success, align with internal implementation configurations, and provide feedback for improving documentation.
Collaborates with internal teams (data migration, EDI, integration, etc.) to ensure projects meet deadlines, tests product fixes and new features
Accomplish your assigned work within project parameters (deadlines, budgeted time and scope)
Record time accurately and achieve billable utilization targets