Implementation Consultant (Intellectual Property)
About The Position
Clarivate is hiring an Implementation Consultant for its Intellectual Property team. In this customer-facing role, the consultant partners with clients to deploy Clarivate software solutions and guides them through implementation, adoption, and best practices. The role acts as a trusted advisor, manages end-to-end implementation projects, resolves complex challenges, and helps customers maximize the value of Clarivate products while delivering an exceptional client experience. The consultant will focus on corporate clients as part of the Service Implementation team, which comprises five consulting groups supporting client segments within Clarivate’s Intellectual Property business. The role reports to the Manager of Service Implementation and collaborates with a knowledgeable global team. Many close colleagues are based in Ann Arbor. This is a full-time, permanent hybrid position requiring work two days per week in a Clarivate office in Ann Arbor, Michigan; Alexandria, Virginia; Philadelphia, Pennsylvania; Overland Park, Kansas; Denver, Colorado; or Tempe, Arizona. The schedule is regular business hours in Eastern Time, with flexibility as needed.
Requirements
- Bachelor's degree or equivalent relevant work experience.
- At least 5 years of experience in a client implementation or client-facing role.
- Intellectual Property experience or education.
- At least 1 year of Salesforce experience.
Nice To Haves
- Experience with IPFolio, Memotech, or TIPMS.
Responsibilities
- Implement, configure, and deploy solutions using Clarivate software products, applying technical skills and domain knowledge.
- Analyze and interpret business requirements, use cases, workflows, and data to implement appropriate solutions.
- Identify, diagnose, and troubleshoot software product issues in collaboration with Product and Support teams.
- Coordinate with cross-functional teams and stakeholders to ensure cohesive service implementation delivery.
- Provide support and share knowledge throughout all phases of the implementation project scope.
- Perform and document implementation tasks using defined procedures and systems.
- Contribute to the development and improvement of standard procedures.
Benefits
- Medical insurance
- Dental insurance
- Prescription drug coverage
- Life insurance
- 401(k) with matching
- Long-term disability coverage
- Vacation
- Sick time
- Volunteer time
- Discount programs
- Bonus earnings eligibility
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
