Implementation Consultant

Fortive

1d•Remote

About The Position

Junior Implementation Specialist (Fluke Reliability Solutions, a Fortive Company) About Fluke Reliability Solutions Fluke Reliability Solutions is part of Fortive, a global leader in essential technologies. We deliver innovative software and hardware solutions that help customers optimize performance, ensure compliance, and drive reliability across industries. Fortive Corporate About.docx Position Summary The Junior Implementation Specialist will support the deployment of eMaint computerized maintenance management software (CMMS) for our customers. This role is responsible for managing and documenting the implementation process, providing technical support, and collaborating with the Customer Success team to ensure a seamless transition post-implementation.

Requirements

B.A. or B.S. degree or equivalent experience.
1+ years of CMMS experience (implementation experience preferred).
Strong mechanical aptitude and problem-solving skills.
Excellent verbal and written communication skills for diverse audiences.
Strong work ethic and ability to work independently.
Ability to thrive in a fast-paced environment with strong organizational skills.

Nice To Haves

Customer service experience preferred.
Fluency in Spanish or Portuguese is a plus.

Responsibilities

Become an expert in eMaint’s X4 and X5 software applications.
Guide new customers through onboarding and provide CMMS strategies to accelerate adoption.
Serve as a coach and trusted advisor to a portfolio of customers.
Coordinate and deliver product guidance and configuration sessions.
Evaluate customer business workflows and make strategic recommendations.
Develop and drive project plans to maximize customer success.
Create and deliver customer-facing reports and dashboards.
Continuously improve onboarding processes to enhance customer experience.
Work collaboratively in a team environment to support customers across diverse industries.
Multi-task during calls to research technical issues, communicate with customers, and document issues clearly.
Demonstrate a desire to help others and understand the support process from the customer’s perspective.