Implementation Consultant

Jackrabbit Technologies

21d•Remote

About The Position

Jackrabbit Technologies is the leading provider of software and services that help youth activity centers -- gymnastics, dance, cheer, swim, music, childcare, and others -- grow and operate efficiently. We are an entrepreneurial-minded, rapidly growing SaaS company that has been recognized as one of the Best Places to Work in North Carolina and one of North Carolina’s Top Industry-Driven Technology Companies. Jackrabbit Technologies’ SaaS solution powers over 7,000 clients in 35 countries around the world. Our Culture Empowers YOU! We hire people passionate about what they do, provide them with the tools to succeed, and then get out of their way! Living our vision, mission, and values, our people are what make Jackrabbit Technologies an awesome place to work. And that “awesome place” is virtual -- all of our employees enjoy the privilege of working remotely. We always have and always will. So, you must have reliable high-speed internet access. We are interested in speaking to qualified candidates who are authorized to work in the United States without current or future sponsorship. Jackrabbit is not able to sponsor employment visas for this position.

Requirements

Bachelor's degree in Business, Communications, Education, Operations, Information Systems, or a related field, or an equivalent combination of education and relevant experience.
3+ years of experience in implementation, consulting, client success, customer onboarding, professional services, or related customer-facing roles.
Advanced consulting, communication, and relationship-building skills.
Experience managing multiple projects, priorities, and client engagements simultaneously.
Ability to analyze business processes and translate client needs into practical system solutions.
Strong problem-solving, organizational, and project management skills.
Ability to travel up to 25% for client engagements, conferences, and business needs.
Must reside in the Pacific Time Zone (PT) to ensure business continuity and lead implementations for our West Coast clients.
Must have reliable high-speed internet access.
US Citizens or Green Card holders with no special circumstances living in the US.

Nice To Haves

Experience working within SaaS, software, or technology environments.
Experience supporting onboarding, implementation, or client adoption initiatives.
Experience facilitating training, consulting engagements, or workflow discovery sessions.
Experience working with business systems, operational workflows, or process improvement initiatives.

Responsibilities

Conduct discovery sessions to understand client business processes, goals, and operational needs.
Evaluate client operational practices and independently develop implementation strategies and workflow recommendations based on each client's unique business objectives, operational complexity, and long-term growth plans.
Identify risks and opportunities that may impact implementation success.
Guide clients toward scalable and efficient solutions that support long-term adoption.
Serve as a trusted advisor throughout the implementation process.
Lead implementation engagements from onboarding through launch and transition.
Manage project scope, timelines, deliverables, and client expectations.
Coordinate implementation activities and ensure clients remain on track throughout the onboarding journey.
Monitor implementation progress and proactively address risks or challenges.
Support successful transitions to ongoing support and account management teams.
Conduct system audits and workflow reviews to improve client outcomes.
Assist clients with configuration challenges, operational workflows, and system utilization.
Deliver training, consulting, and guidance that helps clients maximize value from the platform.
Translate complex functionality into practical recommendations and actionable next steps.
Provide insights to help clients achieve operational efficiency and business goals.
Partner with Product, Support, Research, Client Success, and other teams to support successful client outcomes.
Share client feedback, workflow insights, and implementation trends that help improve the client experience.
Contribute implementation knowledge, best practices, and workflow expertise to support organizational learning and continuous improvement.
Contribute to the development of implementation resources, standards, and onboarding best practices.
Identify opportunities to improve implementation processes and client adoption outcomes.