Implementation Consultant

AcuityMD • Boston, MA

46d • $100,000 - $130,000 • Remote

About The Position

Implementation Consultant
AcuityMD is a software and data platform that accelerates access to medical technologies. Each year, the FDA approves ~6,000 new medical devices. Our platform helps MedTech companies get these products to physicians more effectively so they can improve patient care with the latest technology. We're backed by Benchmark, Redpoint, and Ajax Health and we help MedTech companies identify how their products are used, understand why outcomes vary, and identify opportunities where physicians can better serve their patients.
In this role, you will implement customers on the AcuityMD platform, leveraging your project management, MedTech, medical billing, and data analytics skill set. You will consult with customers to understand their organization, product lines, and go-to-market structure; you will align implementation decisions around the needs and capabilities of the customer, our team, and our platform. We work cross-functionally at AcuityMD and you will partner closely with project and program managers, other implementation consultants, customer success managers, account executives, and product/engineering.
Team Mission
The Professional Services team’s mission is to deliver a superior implementation experience to our customers, enabling them to focus on what matters most. We have developed a point of view based on our experience implementing hundreds of customers, which we leverage to ensure every new customer is well positioned to succeed. We maintain a culture of continuous improvement and approach every customer interaction as a partner, collaborating with them to ensure they are well positioned to achieve their business goals.

Requirements

• You have 3+ years of SaaS software implementation and data analytics
• You have 2+ years of MedTech and/or healthcare billing experience
• MedTech
• Healthcare - medical billing
• Healthcare - general
• Life Sciences (e.g. pharma, biotech, etc.)
• You have significant customer-facing experience and have a desire to deeply understand, question, and improve the implementation experiences for our users
• You have experience managing projects and using project management software
• You have experience writing SQL to prepare, clean, and transform data
• You are a strong problem solver that can gather, prioritize, and drive execution on customer and business requirements
• You must have an eligible work permit in the USA to be considered for this position

Nice To Haves

• Experience using BigQuery
• Experience using JIRA

Responsibilities

• Own the technical setup, configuration, and quality testing of the AcuityMD platform for new customers to ensure on-time delivery and proper functionality
• Assess customer commercial operations and strategies and translate them to AcuityMD platform configuration and workflow tactics
• Facilitate customer training on the AcuityMD platform
• Create SQL queries to transform and clean customer sales data, synthesize and create internal and client-facing documentation
• Work closely with AcuityMD Sales, Implementation, and Customer Success teams to resolve technical blockers with urgency
• Continuously improve our implementation process from end-to-end to ensure positive and timely implementations of AcuityMD at scale

Benefits

• Ground floor opportunity: Join a high-growth startup, backed by world-class investors across Enterprise SaaS and Medical Devices (Benchmark, Redpoint Ventures, and Ajax Health).
• Learning Budget: Reimbursements for relevant learning and up-skilling opportunities.
• Remote work: AcuityMD is committed to supporting full-remote flexibility for employees in the US. We provide a work-from-home stipend for all employees.
• Flexible PTO: Generous time off and flexible hours give you the freedom to do your best work.
• Paid Health, Dental, and Vision Plans: We offer 100% paid health, dental, and vision plans for all employees and 75% paid for our employees' dependents.
• Home Office Stipend: $1,000 to invest in remote office equipment and WiFi reimbursement.
• Optional Team Retreats: We meet in-person multiple times per year for co-working and social gatherings.
• Parental Leave: 8-16 weeks of fully-paid, flexible parental leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed