Implementation Consultant - IntelliDealer
About The Position
VitalEdge Technologies is a global provider of enterprise software solutions purpose-built for the heavy equipment and industrial machinery industry. We support dealerships and rental companies across agriculture, construction, forestry, heavy trucking, materials handling, mining, and sanitation—helping them operate more efficiently, improve customer satisfaction, and drive profitability. We’re in an exciting phase of growth following the acquisition of Integrated Rental, expanding our platform capabilities and strengthening our position as a market leader. This is a unique opportunity to join a team shaping the future of technology in an essential global industry. As an Implementation Consultant, you will play a critical role in guiding customers through the successful transition to the IntelliDealer platform. Acting as a trusted advisor, you will configure solutions, lead client engagements, and ensure a seamless go-live experience that drives adoption, operational efficiency, and long-term success. This role is ideal for someone who enjoys combining technical expertise, business process understanding, and client-facing consulting to deliver meaningful outcomes.
Requirements
- Experience implementing ERP, DMS, or enterprise software solutions
- Strong customer-facing consulting and communication skills
- Ability to translate business needs into system configurations
- Solid troubleshooting and problem-solving skills
- Experience working with data, workflows, and business processes
- Highly organized, with the ability to manage multiple projects simultaneously
- Comfortable working both independently and collaboratively
Nice To Haves
- Experience with IntelliDealer or similar dealer management platforms
- Heavy equipment, rental, or industrial industry experience
- Practical accounting or financial systems knowledge
- Experience with data tools (e.g., Excel, SQL, or similar)
Responsibilities
- Configure and customize IntelliDealer solutions based on client requirements and industry best practices
- Support both new customer onboarding and enhancements for existing clients
- Align system setup with operational workflows and business goals
- Lead client workshops and discovery sessions to gather requirements and align on solutions
- Guide customers through system functionality, workflows, and best practices
- Build strong relationships with client stakeholders, including business and operational leaders
- Facilitate validation of converted data, system configurations, and workflows
- Develop and execute test scenarios to ensure accuracy and readiness
- Support customers through go-live and transition from legacy systems
- Conduct post-go-live follow-ups to drive adoption and satisfaction
- Identify optimization opportunities and recommend improvements
- Support long-term customer success through ongoing engagement
- Maintain accurate project documentation and implementation records
- Communicate progress, updates, and risks to internal teams and stakeholders
- Collaborate cross-functionally with Product, Support, and Project Management teams
Benefits
- Opportunity to work in a fast-growing, evolving organization post-acquisition
- Work with industry-leading products and customers
- Collaborative, customer-focused culture with strong growth potential
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
