Implementation Consultant (Privacy & Data Governance)

OneTrust•Atlanta, GA

1d•Hybrid

About The Position

OneTrust's mission is to enable innovation through the responsible use of data and AI. We believe that ensuring data is trusted shouldn’t slow teams down—it should accelerate what’s possible. This led us to develop the first technology platform for responsible data use in 2016. Today, with AI representing the latest and most impactful expansion of data yet, OneTrust is once again redefining what responsible innovation looks like. OneTrust, the AI‑Ready Governance Platform™, unifies regulatory intelligence, automation, and connected governance workflows so businesses can continue to move at the speed of AI while ensuring good governance to prevent data misuse at scale. Trusted by thousands of organizations worldwide, OneTrust is shaping the future where trusted data becomes a transformative force for business and society. As an Implementation Consultant, you will handle the overall responsibility for the customer relationship by working directly with our customers to enhance their overall user experience with the OneTrust Privacy and Data Governance platform. Following the sales process, consultants become the primary customer contact responsible for building and maintain the relationship, leading the implementation of the solution, and managing customer expectations throughout the engagements. The Implementation Consultant has a clear understanding of the privacy industry, including regulatory environment, and uses this knowledge to support all the primary responsibilities. To thrive in this role, the Implementation Consultant will keep up with industry trends, competitive landscape and customer needs for the purpose of being active and vocal in making decisions about the direction of the platform.

Requirements

Bachelor's in Business, Industrial Engineering, Systems Engineering or related field
1-3 years of relevant experience in software development, professional services, solution engineering, technical consulting; with expertise in architecting and rolling out new technology and solution initiatives
Effective customer-facing communication skills. Proven success in and genuine enthusiasm for working directly with customers
Proven ability to engage across corporate functions (Professional Services and Product Management)
Practical experience in troubleshooting software and web services
Strong entrepreneurial skills to excel in a complex and rapidly evolving environment
Willingness to travel, as job requires (Estimated 10-20%)

Nice To Haves

Industry-recognized certifications such as: CIPP/E, CIPP/US, CIPM, FIP, AIGP, CISA, CRISC, GRCP
Other relevant privacy, security, risk, governance, or compliance certifications.

Responsibilities

Oversee the functional implementation and platform adoption for all customer implementations
Support customers and ensure they receive exceptional services throughout the implementation process
Establish yourself as a trusted adviser to ensure customer’s overall satisfaction with our platform
Understand overall business needs of the customer as they relate to the OneTrust product.
Monitor and analyze the customer’s adoption of our solution features and functionality to align with business needs and leadership with an understanding of their overall business needs as they relate to our products
Be the customer advocate. Work closely with product and software engineering teams to represent customer issues and build out ideas and concepts highlighted during implementation to steer the OneTrust roadmap
Consult on both system and regulatory best practices, mentoring other junior colleagues, to advise customers on optimization of privacy, security, and governance programs.
Leverage customer relationships as needed for prospect references
Work on internal team initiatives