Implementation Consultant - Payroll

Fourth•Austin, TX

1d•Remote

About The Position

Fourth is the world’s largest and fastest-growing global leader of end-to-end restaurant and hospitality management technology solutions. We pride ourselves on delivering a world-class SaaS experience for our clients by building long-term partnerships starting from the first phone call. We know our recipe for success at Fourth is our amazing team... and that starts with hiring the right people! Interested in joining our smart, fun, and talented team? Position Overview As an Implementation Consultant, the ideal candidate will have experience working with emerging clients (worksite employee count of 500 – 10,000 employees) with multi-FEIN and multi-state setup. This position will focus on implementing clients who are using our Payroll, HR, and Benefit services as well as other Fourth products. Our client base is a mixture of Professional Employer Organization (PEO) clients and Administrative Services Only (ASO) clients. This position would be implementing both types of clients.

Requirements

Experience with PEO and ASO-type implementation
Knowledge and experience with multi-state payroll processing and tax setup
Knowledge in GL exports and setup
Understanding of a variety of client personal time off plans
Experience processing payroll, setting up employees, adding deductions and direct deposit
Familiarity with multi-product integrations
Ability to prioritize between multiple deadlines
Capability to work independently
Proficient in delivering executive level communications
Experience with training clients to use software
Conflict resolution and de-escalation techniques

Nice To Haves

Experience with PrismHR
3+ years implementing payroll or payroll software, or an equivalent combination of education and experience

Responsibilities

Discover client business requirements and document your findings for client sign-off
Create a project plan and timelines working with the client and your project team
Configure the company, payroll, and HR components (client company setup, employee setup, payroll calendars, payroll taxes, security access, job title/position detail, PTO, general ledger) of the HCM solution based on the documented specifications
Load historical payroll and tax information as needed based on client type (PEO or HR+Payroll/ASO) and balance historical records to processed records for prior wage validation
Deliver administrator and manager training
Support client for the first successful 30 days after go-live
Participate in formal hand-off of “live” client
Complete implementation by the expected “Go Live” date
Provide expert support that makes our integrated solutions stand out in an increasingly competitive global marketplace
Use your project management expertise to help lead the workflow of the implementation team
Ensure a “perfect first payroll” to ensure a referenceable client
Serve as subject matter expert on PEO / HR+Payroll
Overcome client and internal obstacles to complete a timely implementation
Coordinate with other departments as necessary to obtain objectives
Participate in updating training and other events that help share one's product skills with other consultants and to keep abreast of industry changes