Implementation Consultant - Payments

Vantaca + HOAi • Wilmington, NC

9h • Hybrid

About The Position

Vantaca Pay is our embedded payments platform processing billions annually and scaling 2x+. Originally launched to give homeowners a modern way to pay assessments, it's now evolving into a full payment ecosystem spanning multiple modalities, deeper core platform integration, and B2C services, amenity payments, and marketplace rails.

As Implementation Consultant for Payments, you'll own the full onboarding lifecycle for Vantaca Pay clients - from pre-go-live setup through 60-day post-launch adoption. Your job is removing friction at every step: unblocking restricted accounts, ensuring homeowners log in and stay engaged, communicating fee changes, and delivering training that sticks. You'll work closely with our cross-functional Vantaca Implementation and Customer Success partners, and internally as a member of our Financial Services operations team.

Requirements

• 2+ years in implementation, project management, or related client-facing function at a software/fintech company or technical consulting firm
• Demonstrated ability to manage complex onboarding with multiple stakeholders
• Track record of owning customer outcomes from launch through stabilization
• Advanced Excel skills and strong data management capabilities
• Comfortable learning new software systems quickly
• Proficiency with project management and communication tools (Asana, HubSpot)
• Exposure to automation tools, AI workflows, and technical tools (e.g., SQL)
• Clear, professional communication with clients and internal teams
• Strong organizational skills and ability to manage multiple concurrent launches
• Problem-solving mindset and willingness to debug issues yourself
• Confident leading training sessions and client calls
• Ownership mentality and accountability for customer outcomes

Responsibilities

• Own Stripe setup, KYC onboarding, and portal configuration for each client launch
• Diagnose and resolve restricted account issues that block go-live
• Configure fee structures and payment method settings with clients
• Deliver comprehensive training to client teams and end-users
• Drive homeowner adoption through proactive outreach and follow-up communications
• Track 30-60 day post-launch adoption metrics and escalate blockers early
• Serve as primary escalation point for implementation-related support issues
• Maintain client relationships and gather feedback on implementation friction
• Collaborate with Core Vantaca Implementation team, Financial Services operations, and internal stakeholders
• Document learnings and create automations that scale implementation efficiency

Benefits

• Medical
• Dental
• Vision
• Unlimited PTO (with a requirement for employees to take a minimum of one continuous week per year)
• 401K with Company Match
• Great parental leave benefits
• Ongoing industry and professional development trainings available to all employees

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed