Implementation Consultant, Patient Intake Automation

Med-Metrix • Parsippany-Troy Hills, NJ

21h • Hybrid

About The Position

The Implementation Consultant, Patient Intake Automation is responsible for the implementation of Med-Metrix’s Patient Intake Automation Tool. The Implementation Consultant, Patient Intake Automation will use their project management skills and lead cross-functional teams (sales, data management, development, and customer support) to deliver a comprehensive solution and ensure client needs are met.

Requirements

• Bachelor’s Degree or equivalent Customer Service work experience and 2+ years’ experience working in an implementation or project management setting
• Prior experience supporting or implementation customers in a SaaS environment
• Healthcare/practice management experience preferred
• Application system configuration & testing experience, direct interaction with Development or IT teams is preferred
• Creative-minded thinker with the ability to investigate, troubleshoot, and resolve issues by finding workarounds as well as evaluating where true engineering support is needed
• Be customer centric in style and approach, with a genuine desire to create and deliver value for customers throughout the project and deliver an outstanding customer experience
• Ability to work well individually and in a rapidly changing environment
• Energetic with strong desire to learn
• High Proficiency with MS Office, particularly Excel and Visio
• Strong interpersonal skills, ability to communicate well at all levels of the organization
• Strong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses
• High level of integrity and dependability with a strong sense of urgency and results oriented
• Excellent written and verbal communication skills required
• Gracious and welcoming personality for customer service interaction

Responsibilities

• Plan, organize, and manage all phases of a project (design, build, training, and monitoring) to ensure customer satisfaction throughout the implementation process
• Conduct presentations and product training via web conferencing tools
• Prioritize and coordinate closely with cross-functional teams for faster resolution of customer needs
• Provide product training and workflow recommendations to internal team members and customers
• Escalate and communicate priorities, successes, and project risks to Project Management and Leadership
• Other duties as assigned
• Use, protect and disclose patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
• Understand and comply with Information Security and HIPAA policies and procedures at all times
• Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree