Implementation Consultant, Nurse & Staff

QGenda • Atlanta, GA

40d • Hybrid

About The Position

We are seeking individuals who are platform experts, self starters, organized, and eager to help carry out the mission of enabling our healthcare customers to maximize the value of QGenda! Individuals that have a thirst for knowledge, a natural inclination to optimize business processes, and a desire to help customers solve their business objectives with technology. As a critical member of the Incubation team, you will serve as a trusted technical advisor that helps to design and implement customer configurations during onboarding, ensures adoption through effective customer go-live experiences, and drives impactful project team collaboration. You will partner with other Customer Experience teams to ensure customers adopt and utilize QGenda to its fullest potential. As an Implementation Consultant, you will be the technical advisor throughout a customer’s onboarding. You will leverage your QGenda expertise to ensure our customers adopt and utilize QGenda to its fullest potential and continue to achieve their goals throughout their customer journey. You will work closely with Solution Architects, Project Coordinators, Project Managers, as well as every other team within QGenda, from Sales and Product Development, to Customer Success and Customer Support.

Requirements

• Communicate technical information effectively to both technical and non-technical audiences
• Proactively identify and solve problems and then build sustainable solutions to prevent recurrence
• Manage a project, work to deadlines, and prioritize between competing demands
• Identify process gaps and suggest solutions to improve future performance
• Demonstrate personal drive to complete assigned action items and self-assign work as needed
• Exhibit peer leadership and positive influence on the wider team
• Demonstrate detail-oriented and organized skill set
• Experience utilizing Salesforce, or similar CRM software
• Proficiency in Google GSuite Products (Documents, Sheets, Slides)
• Ability to work in a team environment
• Bachelor’s degree required
• Background in Nursing field
• SaaS/Software technical configuration and implementation experience
• Ability to travel for customer meetings, conferences, and other industry events
• Applicants for this position must be authorized to work for any employer in the United States (U.S.), including being located in the US. We are unable to sponsor, take over sponsorship of, or hire candidates with an employment visa at this time.

Nice To Haves

• Engineering or other technical degree

Responsibilities

• Continue to develop deep and specialized technical knowledge of the QGenda platform by owning projects of increasing complexity and receiving regular supervisory feedback
• Lead client expectations, dependencies, and deliverables throughout the onboarding process to ensure key achievements are met on-time and within scope
• Drive customer’s adoption of QGenda to ensure successful implementations
• Own low-complexity projects with little to no supervision
• Begin to act as a supervising resource on low-complexity projects, meeting with the Incubation Consultant regularly to offer mentorship and ensure adherence to best practices
• Build and maintain essential technical knowledge of QGenda, becoming a source of knowledge on new product features with the availability to train internally and externally on those features
• Work with SMEs and experienced colleagues on various technical teams (Solution Architects, Implementation Consultants, Technical Account Managers, Customer Success Managers, etc) to consult customers on best practices of a multi-product technical setup
• Provide effective feedback to colleagues and their respective supervisors regarding project work, post go live support work, and other assigned duties
• Work with Senior team members to contribute the development of concepts and techniques, establishing new or updating existing best practices and providing feedback on team processes to expedite time to value for customers in implementation
• Promote adoption and retention by capturing and communicating gaps in product or features to product liaison team
• Demonstrate expertise on technical topics by collaborating with CSM team to help prepare for business reviews
• Lead client onsite activities where appropriate related to implementation and preparation for go-live
• Actively delegate and request assistance on items when appropriate

Benefits

• Fully company-paid options for medical (both in-person and virtual), dental and vision insurance
• Generous paid time off (PTO) policy to enjoy periods of uninterrupted rest and relaxation for a healthy work/life balance
• Paid parental leave for birth, adoption or permanent placement
• 401(k) with company match
• Options to work in a hybrid-working model or remotely from home, depending on the position
• Annual Costco membership, cell phone stipend, commuter benefits, in-office perks and more

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level